ACT Program Assistant: Admin & Care Coordination

Copa Health Inc.; Gilbert (AZ); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Health coverage (monthly ICHRA)

Dental and Vision Coverage

PTO 3 weeks + wellness day

10 paid holidays

Wellness program

Tuition Reimbursement up to $3,000

403(b) retirement plan with company 
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Employee Assistance Program

Life insurance

Disability coverage

Pet insurance

Job summary

Copa Health is hiring a Program Assistant to join our Assertive Community Treatment team to provide essential administrative and operational support to the ACT team. The Program Assistant helps the team stay prepared for admissions, audits, reporting, and day-to-day operations while maintaining confidentiality.

Responsibilities include maintaining member EHR charts, coordinating scheduling, managing referrals and prior authorizations, and assisting with patient care coordination in a fast-paced

Qualifications

• Must have at least HS diploma or GED.
• Two years of relevant experience in a behavioral health setting.
• Fingerprint clearance card issued by AZ DPS or eligible within eight weeks of hire.
• TB Test clearance required at time of hire and annually.
• Must have reliable transportation.

Responsibilities

• Creates and maintains member EHR charts and filing/closing of charts; handles ROI, referrals, and transfer packets; assists with PCP notifications, medical record requests, and refill requests.
• Gatekeeper for provider appointments; coordinates and monitors provider schedule; ensures ACT members are seen monthly or as clinically needed.
• Supports ACT morning and Integrated Care meeting protocols; manages logs and daily assignment schedules.
• Manages team referral status roster and baseline data collection.
• Coordinates scheduling for the assigned team; maintains Prior Authorizations for services; assists medical staff with medication Prior Authorizations.
• Acts as a liaison between ACT team and members; greets and escorts to on-site appointments.
• Provides back-up coverage in customer service for screening calls and messages.

Education

HS diploma/GED

Job description

Copa Health is hiring a Program Assistant to join our Assertive Community Treatment team to provide essential administrative and operational support to the ACT team. The Program Assistant helps the team stay prepared for admissions, audits, reporting, and day-to-day operations while maintaining confidentiality.

Responsibilities include maintaining member EHR charts, coordinating scheduling, managing referrals and prior authorizations, and assisting with patient care coordination in a fast-paced