ACT Clinical Coordinator (9197)

Paycom; Phoenix (AZ); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision insurance

401(k) plan with company match

Paid time off

Tuition assistance

Job summary

Terros Health is seeking an ACT Clinical Coordinator for our 23rd Ave Recovery Health Center in Phoenix, AZ. This role provides supervision and support to a high-performing ACT Team, coaching and leading behavioral health professionals to ensure fidelity and excellent outcomes.

The ideal candidate will have a high school diploma with 3+ years in behavioral health, supervisory experience, ACT experience preferred, and strong skills in collaboration, communication, and use of EMR systems

Qualifications

• A high school diploma/GED with a minimum of 3 years of behavioral health employment experience.
• A minimum of 1 year supervisor experience, preferred.
• Experience working in an ACT role strongly preferred.
• Strong understanding of substance use, addiction and recovery clinical skills.
• Interpersonal skills which allow for professional and positive relationships with co-workers, members, families, and other community members.
• Good communication skills, evidenced by a non-judgmental approach, effective listening and positive interactions.
• Microsoft Word, Excel, PowerPoint, Outlook, electronic medical record programs experience, NextGen preferred.
• Must have valid Arizona driver’s license, be 21 years of age with minimum 4 years driving experience and meet requirements of Terros Health’s driving policy.
• Must pass a TB test, background check, and other pre-employment screenings.
• Typing assessment with a speed of at least 25 wpm.

Responsibilities

• Serves as team expert in SAMHSA ACT fidelity standards, including the ACT Fidelity Scale, as well as RBHA-specific requirements related to ACT protocols, policies, and procedures.
• Works to improve member outcomes, including, but not limited to ACT fidelity standards, Behavioral Health Service Provider (BHSP) standards, other mandated standards, and ACT outcomes reports.
• Works collaboratively with ACT Program Analyst, Senior Director Recovery Clinic Services, Clinical Director, ACT Team psychiatrist, ACT Team Registered Nurses (RN’s), and Terros Health leadership to review and improve ACT outcome metrics; including reduced inpatient psychiatric and medical admissions, reduced Emergency Department (ED) usage, increase in employment and meaningful activities, reduced homelessness, and increased primary care visits.
• Responsible to ensure that ACT services are provided in accordance with Evidenced Based Practices.
• Provides direct administrative and clinical supervision for the non-medical ACT Specialists on their team; serves as a mentor, leader, and coach for all ACT staff.
• Closely monitor reporting and weekly and/or monthly deliverables as related to ACT services. Provides support, coordinates training, and develops performance improvement plans to improve and maintain quality standards.

Skills

Team supervision

Coaching

ACT fidelity standards

Interpersonal skills

Communication

Education

High School Diploma/GED

Tools

NextGen EMR

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Job Details: Job Location: 23rd Avenue - Phoenix, AZ, Position Type: Full Time, Education Level: High School Diploma/GED, Salary Range: $25.78 - $27.59Hourly, Travel Percentage: Up to 50% , Job Shift: Day Shift, Job Category: Behavioral Health/Social Work , We are a mission-driven, service-orientated industry leader looking for an ACT Clinical Coordinator at our 23rd Ave Recovery Health Center in Phoenix, AZ.

Following Terros Health's and RBHA policies and requirements, this position will provide supervision and support of a high performing ACT Team. The individual will need to be professional, friendly, a self-starter, organized, and compassionate. We are seeking a passionate individual to coach and lead a robust team of behavioral health professionals.

Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. We engage people in whole person health through an integrated care delivery system, thus establishing a medical home for our patients. In caring for the whole person, we focus on overall wellness through physical health, mental health and substance use care. Our mission is to provide extraordinary care by empowered people through exceptional outcomes.

HOPE ~ HEALTH ~ HEALING

Duties Include:

• Serves as team expert in SAMHSA ACT fidelity standards, including the ACT Fidelity Scale, as well as RBHA-specific requirements related to ACT protocols, policies, and procedures.
• Works to improve member outcomes, including, but not limited to ACT fidelity standards, Behavioral Health Service Provider (BHSP) standards, other mandated standards, and ACT outcomes reports.
• Works collaboratively with ACT Program Analyst, Senior Director Recovery Clinic Services, Clinical Director, ACT Team psychiatrist, ACT Team Registered Nurses (RN’s), and Terros Health leadership to review and improve ACT outcome metrics; including reduced inpatient psychiatric and medical admissions, reduced Emergency Department (ED) usage, increase in employment and meaningful activities, reduced homelessness, and increased primary care visits.
• Responsible to ensure that ACT services are provided in accordance with Evidenced Based Practices.
• Provides direct administrative and clinical supervision for the non-medical ACT Specialists on their team; serves as a mentor, leader, and coach for all ACT staff.
• Closely monitor reporting and weekly and/or monthly deliverables as related to ACT services. Provides support, coordinates training, and develops performance improvement plans to improve and maintain quality standards.

Benefits & Wellness:

We invest in the health, well-being, and success of our employees and their families by offering comprehensive benefits, wellness resources, and opportunities to grow both personally and professionally.

• Multiple medical plan options, including a no-premium plan for employees and their families
• Multiple dental plan options, including orthodontic coverage
• Vision insurance
• Group life and disability insurance
• Pet insurance
• 401(k) plan with company match
• Interest-free medical line of credit
• Financial education, planning, and support resources
• Monetary company contribution toward eligible benefits
• Bilingual pay differential
• Generous Paid Time Off (PTO) – 3 weeks off in the first year
• Paid Sick Time
• 10 paid holidays annually
• Comprehensive wellness program featuring wellness challenges, activities, and prizes
• Employee Assistance Program (EAP) available to employees and their family members
• Trip Reduction Program
• Ongoing professional growth and career development opportunities, including:
  • Scholarships
  • Clinical supervision
  • Continuing Education Units (CEUs)
  • Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU)
• Access to the Working Advantage® Employee Discount Program, with savings on:
  • Gym memberships
  • Car rentals
  • Flights, hotels, movie tickets, and more

Qualifications:

• A high school diploma/GED with a minimum of 3 years of behavioral health employment experience.
• A minimum of 1 year supervisor experience, preferred.
• Experience working in an ACT role strongly preferred.
• Strong understanding of substance use, addiction and recovery clinical skills.
• Interpersonal skills which allow for professional and positive relationships with co-workers, members, families, and other community members.
• Good communication skills, evidenced by a non-judgmental approach, effective listening and positive interactions.
• Microsoft Word, Excel, PowerPoint, Outlook, electronic medical record programs experience, NextGen preferred.
• Must have valid Arizona driver’s license, be 21 years of age with minimum 4 years driving experience and meet requirements of Terros Health’s driving policy.
• Must have a valid and unrestricted Level One Fingerprint Clearance Card or apply for a Level One Fingerprint Fingerprint Clearance Card within 7 working days of commencing employment.
• Will be on-call 24-hours/7 days/week for crisis intervention services.
• Must pass a TB test, background check, and other pre-employment screenings.
• Must pass a typing assessment with a speed of at least 25 wpm.

Physical demand of this position is representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.