ACT Clinical Coordinator

Copa Health Inc.; Peoria (AZ); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Health coverage

Dental coverage

Vision coverage

PTO 3 weeks

Wellness day

10 paid holidays

Tuition reimbursement up to $3,000

401(k) with company match

Employee Assistance Program

Life insurance

Disability coverage

Pet insurance

Job summary

Copa Health seeks a dedicated Clinical Coordinator to provide clinical supervision and mentorship for the ACT team, ensuring high-quality service plans and outcomes for participants.

You will supervise daily clinical operations, coordinate staffing, and support program budgets while collaborating with the Program Director and external partners. Fluency in English/Spanish is preferred and fingerprint clearance is required.

Qualifications

• Bachelor’s degree in behavioral health or related field and a minimum of three (3) years of behavioral health work experience OR an equivalent combination of education and experience of HS/GED and seven (7) years of behavioral health work experience is acceptable.
• Minimum of one (1) year of supervisory/managerial experience required.
• Bilingual (English/Spanish) preferred
• Must have a fingerprint clearance card issued by the AZ Department of Public Safety or eligible to receive one within eight (8) weeks of hire
• Must have reliable transportation, valid AZ Driver’s License with state minimum insurance coverage and ability to meet and maintain Copa Health’s acceptable driving requirements.
• TB Test clearance required at the time of hire and annually.

Responsibilities

• Provides and documents administrative supervision, consultation, and mentoring of daily clinical operations for direct reports ensuring that the behavioral needs of recipients are being met and that services are delivered as outlined in each participant’s Comprehensive Assessment/Integrated Service Plan and/or Recovery Plan.
• With the support of the Program Director, monitors all direct costs incurred and efficiency of spending for programs. Contributes to ensuring that the programs operate within the established fiscal budget and provide input to management for annual budget preparation for programs.
• Participates in the hiring, training, coaching, mentoring, performance and supervising of Case Managers, all ACTT Team Specialists, and Direct Reports, including approving time sheets and completing performance evaluations.
• Monitors all ACT staff engagement (productivity) expectations of Direct Reports ensuring that the appropriate array and amount of services are provided to participants and ensures direct reports are documenting service provisions as needed.
• Ensures that direct reports are providing coordination of care to internal and external provider agencies, state entities or other stakeholders (e.g. probation officers, advocates, family member, hospital staff, jail staff, vocational rehabilitation, etc.) as needed.
• Cooperate with audits, inspections, and investigations.
• Available on-call 24 hours/day, 7 days/week unless otherwise scheduled as part of a rotation or in event of a scheduled absence in which coverage is required.

Skills

Supervisory experience

Mentoring

Bilingual English/Spanish

Strong communication

Fingerprint clearance

Education

Bachelor’s degree in behavioral health or related field

HS/GED plus 7 years behavioral health experience

Job description

Who We Are

At Copa Health, we are committed to People First, fostering a culture of compassion, innovation, and impact. We support individuals and families across Arizona through high-quality behavioral health and integrated care services while also investing in the growth and well-being of our team.

Why Join Copa Health?

At Copa Health, we prioritize the growth, well-being, and satisfaction of our team members. When you join our team, you’ll receive:

• Competitive salary and comprehensive benefits package
• Personalized Health Coverage – Receive a monthly, tax-free contribution to select the medical plan that works best for you, with guidance and support through our ICHRA program
• Dental and Vision Coverage to complement your health plan
• Generous PTO – up to 3 weeks in your first year, plus an additional wellness day to recharge
• 10 paid holidays annually
• Wellness Program, including access to mental health resources
• Tuition Reimbursement up to $3,000 to invest in your growth and career advancement
• Affordable Medical, Dental, and Vision plans to fit your needs
• 403(b) retirement plan with company match to help you plan for your future
• Employee Assistance Program with free coaching and therapy sessions
• Additional benefits including life insurance, disability coverage, pet insurance, and more

Who We're looking for

Copa Health is seeking a supportive and dependable Clinical Coordinator to join our ACT team. The Clinical Coordinator provides clinical and administrative supervision, training and mentoring for the Active Community Treatment Team (ACT). Ensures clinical quality and productivity standards are met or exceeded by direct reports. Ensures that assessments and integrated service plans are developed and implemented for each participant assigned to their respective team. Oversees team’s day-to-day functioning with team cover and staffing and ensures service delivery meets staffing coverage needs.

Key Responsibilities

• Provides and documents administrative supervision, consultation, and mentoring of daily clinical operations for direct reports ensuring that the behavioral needs of recipients are being met and that services are delivered as outlined in each participant’s Comprehensive Assessment/Integrated Service Plan and/or Recovery Plan.
• With the support of the Program Director, monitors all direct costs incurred and efficiency of spending for programs. Contributes to ensuring that the programs operate within the established fiscal budget and provide input to management for annual budget preparation for programs.
• Participates in the hiring, training, coaching, mentoring, performance and supervising of Case Managers, all ACTT Team Specialists, and Direct Reports, including approving time sheets and completing performance evaluations.
• Monitors all ACT staff engagement (productivity) expectations of Direct Reports ensuring that the appropriate array and amount of services are provided to participants and ensures direct reports are documenting service provisions as needed.
• Ensures that direct reports are providing coordination of care to internal and external provider agencies, state entities or other stakeholders (e.g. probation officers, advocates, family member, hospital staff, jail staff, vocational rehabilitation, etc.) as needed.
• Cooperate with audits, inspections, and investigations.
• Available on-call 24 hours/day, 7 days/week unless otherwise scheduled as part of a rotation or in event of a scheduled absence in which coverage is required.

Qualifications

• Bachelor’s degree in behavioral health or related field and a minimum of three (3) years of behavioral health work experience OR
• An equivalent combination of education and experience of HS/GED and seven (7) years of behavioral health work experience is acceptable.
• Minimum of one (1) year of supervisory/managerial experience required.
• Bilingual (English/Spanish) preferred
• Must have a fingerprint clearance card issued by the AZ Department of Public Safety or eligible to receive one within eight (8) weeks of hire
• Must have reliable transportation, valid AZ Driver’s License with state minimum insurance coverage and ability to meet and maintain Copa Health’s acceptable driving requirements.
• TB Test clearance required at the time of hire and annually.

Copa Health is an Equal Opportunity Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, disability status, protected veteran status, or any other characteristics protected by law. Pre-Employment Criminal Background and Drug Testing Required. EOE.