ACH Processing Analyst

ncsecu.org; Raleigh (NC); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Hybrid work flexibility

Job summary

State Employees' Credit Union is seeking an entry-level ACH Processing Analyst to learn and perform processing of ACH transactions. You will engage with branches, Member Services Support, and other departments to balance the ACH system and related GL accounts, with hybrid work flexibility.

The role emphasizes accuracy, teamwork, and customer-focused communication as you gain proficiency in ACH processing software and research across internal and external requests.

Qualifications

• HS Diploma or GED is required.
• Basic computer skills are required.
• Attention to detail and accuracy is imperative.
• Proficient written and verbal communication skills.
• Ability to cooperate and collaborate with coworkers and leadership in both on-site and remote work settings.
• Willingness to engage in ongoing training and professional development.

Responsibilities

• Process incoming files from Federal Reserve Bank and internal departments.
• Prepare tickets and manual returns of ACH debits/credits per requests.
• Process and respond to Member Access messages regarding ACH disputes.
• Assist branches and outside agencies with ACH research.

Skills

Basic computer skills

Attention to detail

Written and verbal communication

Team collaboration

Ongoing training & development

Education

HS Diploma or GED

Associate degree

Tools

MS Office Suite

Job description

If you are motivated and believe in the credit union philosophy of "People Helping People", join our team!

Position Overview:

The ACH (Automated Clearing House) Processing Analyst position is an entry-level position that processes various requests involving ACH transactions. They will learn how to navigate within our ACH processing software to assist branch, Member Services Support, and operations employees, along with members, and outside originators with ACH processing and research. They will collaborate with other departments and branches/Member Services Support in processing ACH returns and balancing the ACH system and associated General Ledger accounts.

Essential Responsibilities:

• 30%: Work incoming files from the Federal Reserve Bank and internal departments.
• 30%: Prepare tickets and key manual returns of ACH debits/credits per member or Originating Depository Financial Institution requests.
• 20%: Process and respond to Member Access messages directly from members regarding ACH disputes.
• 20%: Assist branches and outside agencies/departments with ACH research.

Required Education & Experience (Knowledge, Skills, & Abilities):

• HS Diploma or GED
• Basic computer skills
• Attention to detail and accuracy is imperative
• Proficient written and verbal communication skills
• Ability to cooperate and collaborate with coworkers and various levels of leadership and be cordial and professional in all interactions with members and coworkers in both on-site and remote work settings
• Willingness to engage in ongoing training and professional development

Preferred Education & Experience (Knowledge, Skills, & Abilities):

• Associate degree
• Excellent analytical and research skills
• 1 year of relevant experience
• Should have experience working with MS Office Suite (Excel, Word, Outlook, PowerPoint)

Job Environment & Physical Requirements:

• Sitting for prolonged periods
• Computer use for prolonged periods
• Hybrid work flexibility permitted as determined by departmental, corporate and executive needs.

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer

State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.