ACH Processing Analyst

State Employees' Credit Union; Raleigh (NC); Hybrid; USD 42,000 - 56,000; Full time

Job summary

State Employees' Credit Union is seeking an entry-level ACH Processing Analyst to learn and support ACH transactions, guidance across departments, and balance ACH with related General Ledger accounts.

The role involves processing incoming files, creating tickets, and addressing member inquiries, with opportunities to collaborate across branches and external parties in a hybrid work setting.

Qualifications

• Must have a HS Diploma or GED.
• Basic computer skills and attention to detail are required.
• Proficient written and verbal communication.
• Ability to cooperate and collaborate with coworkers and leadership in on-site and remote settings.
• Willingness to engage in ongoing training and professional development.

Responsibilities

• Process incoming files from Federal Reserve Bank and internal departments (30%).
• Prepare tickets and manual ACH debit/credit returns per requests (30%).
• Respond to Member Access messages regarding ACH disputes (20%).
• Assist branches and outside agencies with ACH research (20%).

Skills

Attention to detail

Strong communication skills

Team collaboration

Willingness to learn

Education

HS Diploma or GED

Associate degree (preferred)

Tools

MS Office Suite

Job description

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

Position Overview

The ACH (Automated Clearing House) Processing Analyst position is an entry-level position that processes various requests involving ACH transactions. They will learn how to navigate within our ACH processing software to assist branch, Member Services Support, and operations employees, along with members, and outside originators with ACH processing and research. They will collaborate with other departments and branches/Member Services Support in processing ACH returns and balancing the ACH system and associated General Ledger accounts.

Essential Responsibilities

• 30%: Work incoming files from the Federal Reserve Bank and internal departments.
• 30%: Prepare tickets and key manual returns of ACH debits/credits per member or Originating Depository Financial Institution requests.
• 20%: Process and respond to Member Access messages directly from members regarding ACH disputes.
• 20%: Assist branches and outside agencies/departments with ACH research.

Required Education & Experience (Knowledge, Skills, & Abilities)

• HS Diploma or GED
• Basic computer skills
• Attention to detail and accuracy is imperative
• Proficient written and verbal communication skills
• Ability to cooperate and collaborate with coworkers and various levels of leadership and be cordial and professional in all interactions with members and coworkers in both on-site and remote work settings
• Willingness to engage in ongoing training and professional development

Preferred Education & Experience (Knowledge, Skills, & Abilities)

• Associate degree
• Excellent analytical and research skills
• 1 year of relevant experience
• Should have experience working with MS Office Suite (Excel, Word, Outlook, PowerPoint)

Job Environment & Physical Requirements

• Sitting for prolonged periods
• Computer use for prolonged periods
• Hybrid work flexibility permitted as determined by departmental, corporate and executive needs.

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need. State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a "Do the Right Thing" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.