ACH Operations Specialist

FirstBank; Franklin (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

Jobvite, Inc. seeks an ACH Operations Associate to manage daily ACH origination and receipt processing, ensuring timely file transmissions from clients and processors.

You will handle returns, reversals, death notices, and reclamations while addressing disputed ACH items under NACHA and related regulations. You will assist bankers with ACH origination documentation, gather relevant data, and support annual reviews for originators.

Qualifications

• Experience with ACH processing and NACHA regulations.
• Ability to handle high-volume requests and meet deadlines.
• Provide direct phone and email support to bankers and internal customers.
• Research and resolve internal and external ACH inquiries.

Responsibilities

• Assist in processing high volume ACH processing requests within required deadlines.
• Assist in ACH origination documentation and data gathering.
• Work on ACH origination annual reviews for originators.
• Provide direct phone and email support for ACH Operations.
• Research and resolve ACH inquiries and requests.
• Collaborate with team on projects, issues, and trainings.
• Ensure daily and monthly deadlines are met.
• Performs other duties as assigned.

Skills

ACH processing

Banking operations

Communication skills

Problem solving

Education

Associate’s degree preferred

AAP certification preferable

2+ years banking operations experience

Job description

Summary

Be responsible for daily Automated Clearing House (ACH) origination and receipt process, facilitating the transmission of files from clients and ACH system processors. Process returns, reversals, death notices and reclamations. Address disputed ACH items in a timely manner, ensuring that these processes and files comply with NACHA and other related regulations.

Essential Duties and Responsibilities

include the following. Other duties may be assigned.

• Assist in processing high volume ofACH Processing requests within required deadlines. Serve as backup to individual team members.
• Assist Bankers in completing ACH Origination documentations, obtaining ACH activities, and gathering relevant data pertaining the request.
• Work on ACH Origination annual reviews for all ACH Originators.
• Provide direct phone and email support for ACH Operations, using effective communication skills to assist bankers and internal customers.
• Research and resolve internal and external requests for all ACH account inquiries.
• Work closely with ACH team members on projects, system issues and trainings.
• Support the team in meeting daily and monthly deadlines
• Perform routine responsibilities with limited supervision
• Perform duties & responsibilities specific to department functions & activities.
• Performs other duties & responsibilities as required or assigned by supervisor.
• Responsibilities include the following:

1. 1) adhering to and complying with all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA PATRIOT Act, etc.),
2. 2) adhering to Bank policies and procedures,
3. 3) completing required training,
4. 4) identifying and reporting potential suspicious activity per policy and procedure

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Associate’s degree preferred but no required if commensurate experience is evidenced
• Accredited ACH Professional (AAP) certification preferable
• 2+ years banking supports operations experience preferred