ACH/Cash Control Specialist

AppleOne Employment Services; Los Angeles (CA); Hybrid; USD 44,000 - 47,000; Full time

Job summary

AppleOne Employment Services is seeking an ACH/Cash Control Specialist for a contract opportunity in Downtown Los Angeles, CA. The role focuses on ACH processing, cash control, regulatory compliance, and high-volume operations, with a hybrid work arrangement after training.

You'll monitor reports, resolve escalations, support audits, and help improve workflows while collaborating with cross-functional teams.

Qualifications

• Bachelor’s degree and 0–2 years of securities industry experience or equivalent.
• 1–2 years of relevant administrative, banking operations, or financial services experience preferred.
• Knowledge of NACHA rules, ACH practices, FINRA regulations, AML policies, and risk indicators.
• Proficiency with Microsoft Office and processing databases.

Responsibilities

• Monitor ACH, cash control reports to identify issues and risks.
• Research and resolve escalated ACH, cash control, audit and account inquiries.
• Coordinate department communications, training support and documentation updates.
• Participate in process improvement, system testing, and compliance-focused support.
• Support training logistics and update training materials.
• Assist with audit preparation and related demonstrations.

Skills

Attention to detail

Strong communication

NACHA rules

Education

Bachelor’s degree, 0–2 years securities industry experience

Tools

Microsoft Office

Job description

Job Summary

We are seeking an ACH/Cash Control Specialist for a contract opportunity in Downtown Los Angeles, CA. This role is ideal for a detail-oriented banking, brokerage operations, or financial services professional who is comfortable working with ACH processing, cash control functions, regulatory requirements, and high-volume operational workflows. The ACH/Cash Control Specialist will monitor reports, review account and transaction activity, research escalated inquiries, support audit preparation, and help ensure processing aligns with internal policies, regulatory expectations, and industry standards. This position offers a hybrid work arrangement after training and provides the opportunity to work in a professional, collaborative environment with supportive leadership, structured processes, and exposure to cross-functional operations projects. This is a strong opportunity for someone who enjoys analytical problem solving, operational accuracy, process improvement, and working with teams that value compliance, service quality, and continuous improvement.

Key Responsibilities

• Monitor ACH and cash control reports, department processing, and workflow assignments to support service level and regulatory requirements.
• Research and resolve escalated requests, inquiries, exceptions, complaints, and complex operational issues.
• Serve as a central point of contact for department communications, including coordination with internal teams, branch personnel, financial advisors, and related business partners.
• Assist with audit preparation, internal audit requests, department demonstrations, SharePoint updates, job aids, procedures, user manuals, and training materials.
• Support process improvement initiatives by evaluating workflows, testing system enhancements, training users, and recommending productivity and efficiency improvements.
• Coordinate training logistics, update training materials, schedule sessions, track progress, and provide backup support for ACH exception audits, MAT processing, and NACHA-related matters.

Compensation and Benefits

• Pay: $32 to $34 per hour.
• Job Type: Contract/Temporary.
• Location: Downtown Los Angeles, CA 90071.
• Work Arrangement: Hybrid role.
• Training Schedule: During training, the worker will report onsite in Los Angeles four days per week, Monday through Thursday, with one remote day on Friday.
• Post-Training Schedule: After training, the hybrid schedule will alternate between three days in office and two days remote one week, followed by two days in office and three days remote the next week.

Required Qualifications and Skills

• Monitor ACH, cash control, and operational processing reports to identify issues, exceptions, and risk indicators.
• Research and resolve escalated ACH, cash control, audit, and account-related inquiries.
• Coordinate department communications, workflow assignments, training support, and documentation updates.
• Participate in process improvement, system testing, procedure development, and compliance-focused operational support.
• Bachelor’s degree and zero to two years of experience in the securities industry, or an equivalent combination of education, experience, and training.
• 1 to 2 years of relevant administrative, banking operations, brokerage operations, ACH, cash control, or financial services experience preferred.
• Knowledge of NACHA rules, ACH practices, FINRA regulations, Anti-Money Laundering policies, and operational risk indicators.
• Familiarity with UCC regulations related to domestic checks, foreign checks, drafts, official items, and negotiability.
• Proficiency with Microsoft Office, Outlook, relevant processing databases, document creation, reporting, and correspondence.
• Ability to review ACH-related reports, analyze operational processes, research complex issues, and identify opportunities for improvement.
• Strong written and verbal communication skills with the ability to interact professionally with associates at all levels, clients, branch personnel, and financial advisors.
• Ability to work independently and collaboratively while managing multiple priorities, deadlines, escalations, and time-sensitive tasks.
• Strong attention to detail, organizational skills, analytical thinking, and the ability to maintain accuracy in a fast-paced, high-volume environment.
• Ability to field inbound calls through an ACD line and manage high volumes of phone calls and emails with timely, accurate responses.
• Professional demeanor with the ability to train associates, influence others, delegate workloads, and support positive outcomes without formal authority.

Preferred Qualifications

• Experience with ACH exception audits, MAT processing, internal audit requests, or NACHA-related issue resolution.
• Prior experience in securities, brokerage operations, banking operations, consumer lending, cash control, or financial services operations.
• Experience creating or maintaining job procedures, quick reference guides, user manuals, SharePoint documents, training materials, or operational job aids.
• Exposure to operational testing of system enhancements, process documentation, workflow analysis, or continuous improvement projects.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.