Bank Operations Representative

AppleOne Employment Services; Roseville (CA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Major medical

Dental

Vision

401k

Job summary

AppleOne Employment Services is seeking an experienced Central Operations Service Representative to support a busy banking operations department in California. You will handle daily transactions, investigate discrepancies, and ensure regulatory compliance.

Ideal candidates have 3–5+ years in banking operations, strong 10-key and MS Office skills, and a keen eye for detail to deliver accurate processing and excellent service.

Qualifications

• High school diploma or equivalent.
• 3–5+ years of banking or credit union operations experience.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong 10-key skills.
• Excellent attention to detail and problem-solving abilities.
• Ability to multitask and prioritize in a fast-paced, deadline-driven environment.
• Strong communication and customer service skills.
• Ability to maintain confidentiality and follow regulatory procedures.

Responsibilities

• Perform daily banking operations, including ACH, wire transfers, mobile deposits, check and ACH returns, stop payments, and debit card orders.
• Research and resolve operational issues, client inquiries, and account discrepancies.
• Process Regulation E claims, merchant disputes, chargebacks, and other banking transactions.
• Support online banking and account opening activities.
• Communicate with branches and internal departments to resolve issues and provide excellent customer service.
• Assist with operational procedures, reporting, audits, and special projects.
• Ensure compliance with bank policies and applicable state and federal regulations.

Skills

Banking operations knowledge

Microsoft Office

10-key data entry

Attention to detail

Multitasking in fast-paced environment

Communication & customer service

Regulatory compliance

Education

High school diploma or equivalent

Job description

We’re seeking an experienced Central Operations Service Representative to support a busy banking operations department. This role handles a variety of banking functions, resolves operational issues, supports branch employees and clients, and ensures compliance with banking policies and regulations.

Key Responsibilities

• Perform daily banking operations, including ACH, wire transfers, mobile deposits, check and ACH returns, stop payments, and debit card orders
• Research and resolve operational issues, client inquiries, and account discrepancies
• Process Regulation E claims, merchant disputes, chargebacks, and other banking transactions
• Support online banking and account opening activities
• Communicate with branches and internal departments to resolve issues and provide excellent customer service
• Assist with operational procedures, reporting, audits, and special projects
• Ensure compliance with bank policies and applicable state and federal regulations

Qualifications

• High school diploma or equivalent required
• 3–5+ years of banking or credit union operations experience
• Strong knowledge of banking operations and transaction processing
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong 10-key skills
• Excellent attention to detail and problem-solving abilities
• Ability to multitask and prioritize in a fast-paced, deadline-driven environment
• Strong communication and customer service skills
• Ability to maintain confidentiality and follow regulatory procedures

• High school diploma or equivalent required
• 3–5+ years of banking or credit union operations experience
• Strong knowledge of banking operations and transaction processing
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong 10-key skills
• Excellent attention to detail and problem-solving abilities
• Ability to multitask and prioritize in a fast-paced, deadline-driven environment
• Strong communication and customer service skills
• Ability to maintain confidentiality and follow regulatory procedures

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.