Accounts Services & Collections Specialist

ADP Middleware Test Company; Miami (FL); On-site; USD 36,000 - 52,000; Full time

Job summary

ADP Middleware Test Company is seeking an Account Services Rep I in Miami to manage inbound and occasional outbound calls, focusing on collecting past due amounts while delivering quality customer service. The role may utilize a predictive dialer and manual reporting to optimize portfolio performance.

Responsibilities include researching accounts, communicating clearly with owners, and adhering to federal/state laws and internal policies.

Qualifications

• High school diploma or GED or equivalent combination of education and experience.
• Minimum 1 year of experience in an account or customer service role.
• Ability to communicate clearly by telephone and adapt to customer needs.

Responsibilities

• Make and receive calls to collect past due amounts and fees.
• Identify accounts needing research or skip tracing and take appropriate action.
• Provide accurate information about accounts during calls.
• Follow training and quality models to ensure compliant customer service.
• Use Positive Call Skill Drivers on every interaction.

Education

High school diploma or GED

Job description

ADP Middleware Test Company is seeking an Account Services Rep I in Miami to manage inbound and occasional outbound calls, focusing on collecting past due amounts while delivering quality customer service. The role may utilize a predictive dialer and manual reporting to optimize portfolio performance.

Responsibilities include researching accounts, communicating clearly with owners, and adhering to federal/state laws and internal policies.