Account Services Specialist - Inbound Collections

ADP Middleware Test Company; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

ADP Middleware Test Company is seeking an Account Services Rep I to manage account activities, focusing on collecting past due payments and providing strong customer service. The role may involve inbound calls and occasional outbound outreach, utilizing reports and predictive dialing as needed.

The successful candidate will have solid communication skills, accuracy, and the ability to follow procedures to comply with applicable laws and internal policies.

Qualifications

• High school diploma or GED; or 1–3 months related experience and/or training; or equivalent combination.

Responsibilities

• Communicate with owners by telephone to collect past due monies on accounts.
• Identify accounts needing research or skip tracing to ensure timely contact.
• Provide accurate information to owners during every interaction.
• Follow training and quality models to ensure proper Account Services methods and quality customer service.
• Use Positive Call Skill Drivers on every call.

Skills

Customer service

Phone communication

Attention to detail

Time management

Education

High school diploma or GED

Job description

ADP Middleware Test Company is seeking an Account Services Rep I to manage account activities, focusing on collecting past due payments and providing strong customer service. The role may involve inbound calls and occasional outbound outreach, utilizing reports and predictive dialing as needed.

The successful candidate will have solid communication skills, accuracy, and the ability to follow procedures to comply with applicable laws and internal policies.