Inbound Collections Specialist

ADP Middleware Test Company; Miami (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

ADP Middleware Test Company in Miami seeks an Account Services Rep I to manage account services activities, maintain portfolio performance, and deliver high-quality customer service. The role may involve inbound calls and occasional outbound calls, including past due HOA collections, while ensuring compliance with applicable laws and internal policies.

Responsibilities include identifying accounts needing research or skip tracing, delivering clear information to owners, and adhering to training

Qualifications

• Experience as an account or customer service representative
• On-the-job training provided and prior experience preferred
• Ability to communicate clearly and professionally over the telephone

Responsibilities

• Communicate with owners by telephone to collect past due monies
• Identify accounts needing additional research or skip tracing
• Provide accurate information to owners during every interaction
• Follow training and quality models to ensure proper methods and quality service
• Use Positive Call Skill Drivers on every call

Skills

Telephone communication

Customer service

Problem solving

Education

High school diploma or GED

Job description

ADP Middleware Test Company in Miami seeks an Account Services Rep I to manage account services activities, maintain portfolio performance, and deliver high-quality customer service. The role may involve inbound calls and occasional outbound calls, including past due HOA collections, while ensuring compliance with applicable laws and internal policies.

Responsibilities include identifying accounts needing research or skip tracing, delivering clear information to owners, and adhering to training