Accounts Resolution Specialist (Entry-Level)

American Collection Systems, Inc.; Lancaster (OH); On-site; USD 17,000 - 21,000; Full time

Job summary

American Collection Systems, Inc. is seeking an Account Resolution Specialist to build experience in customer service, AR, and account resolution. You will communicate with consumers about past-due accounts, discuss status, and arrange payments within guidelines, documenting activity with professionalism.

Candidates must be US citizens or valid visa, high school diploma, and ability to commute to Lancaster, OH. Prior call center or collections experience is preferred.

Qualifications

• High school diploma or equivalent required.
• 1 year in customer service or call center preferred.
• Experience with Microsoft Office applications (Word, Excel) preferred.
• Experience with third-party collections or accounts receivable preferred.

Responsibilities

• Handle inbound and outbound calls to discuss account status and payment arrangements.
• Document account activity and maintain accurate records.
• Provide professional service reflecting ACS and clients in a positive manner.

Skills

Strong communication

Customer service

Attention to detail

Organization

Basic computer applications

Professional phone etiquette

Ability to manage difficult dialogues

Education

High school or equivalent

Job description

American Collection Systems, Inc. is seeking an Account Resolution Specialist to build experience in customer service, AR, and account resolution. You will communicate with consumers about past-due accounts, discuss status, and arrange payments within guidelines, documenting activity with professionalism.

Candidates must be US citizens or valid visa, high school diploma, and ability to commute to Lancaster, OH. Prior call center or collections experience is preferred.