Account Resolution Specialist (Collector)

American Collection Systems, Inc.; Lancaster (OH); On-site; USD 17,000 - 21,000; Full time

Job summary

American Collection Systems, Inc. is seeking an Account Resolution Specialist to build experience in customer service, AR, and account resolution. You will communicate with consumers about past-due accounts, discuss status, and arrange payments within guidelines, documenting activity with professionalism.

Candidates must be US citizens or valid visa, high school diploma, and ability to commute to Lancaster, OH. Prior call center or collections experience is preferred.

Qualifications

• High school diploma or equivalent required.
• 1 year in customer service or call center preferred.
• Experience with Microsoft Office applications (Word, Excel) preferred.
• Experience with third-party collections or accounts receivable preferred.

Responsibilities

• Handle inbound and outbound calls to discuss account status and payment arrangements.
• Document account activity and maintain accurate records.
• Provide professional service reflecting ACS and clients in a positive manner.

Skills

Strong communication

Customer service

Attention to detail

Organization

Basic computer applications

Professional phone etiquette

Ability to manage difficult dialogues

Education

High school or equivalent

Job description

Sunday, Mar 22 2026

Job Description:

This is an entry-level to early-career position for a motivated individual looking to build experience in customer service, accounts receivable, and account resolution. An Account Resolution Specialist communicates with consumers and customers regarding past-due accounts on behalf of ACS clients. Responsibilities include handling inbound and outbound calls, discussing account status, collecting payments, establishing payment arrangements within approved guidelines, documenting account activity, and providing professional service that reflects ACS and its clients in a positive manner.

Job Requirements:

• Must be a U.S. citizen or have a valid work visa
• Must be of legal working age

Required Skills:

• Strong communication
• Customer service
• Attention to detail
• Organization
• Basic computer applications
• Professional phone etiquette
• Ability to manage difficult conversations calmly and respectfully

Job Types:

Full-time, Part-time, Internship

Salary:

$12.00 – $15.00 per hour

Schedule:

• Split, four 10-hour days, or 8am-5pm EDT
• Monday to Friday

Ability to commute/relocate:

• Lancaster, OH 43130: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Office applications: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Call center or phone-based communication: 1 year (Preferred)
• Third-party collections or accounts receivable: 1 year (Preferred)

[phone] Main Office
[phone] Toll Free
[phone] Sales Office