Account Representative (Collections, Sales, & Support)

Le Bleu Enterprises; Greensboro (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Base salary plus commission

Job summary

Le Bleu Enterprises in Greensboro, NC seeks an energetic Account Representative to support internal business clients. This entry-level role balances soft-collections, customer support, and inbound order processing in a fast-paced environment.

You will work in a high-volume call center using an ACD system, with base pay plus performance-based commission. Base site duties include resolving accounts and upselling tailored solutions.

Qualifications

• 0–2 years in retail, customer service, or call center environments.
• High School Diploma or GED; degrees a plus.
• Strong active listening, negotiation, and conflict-resolution abilities.
• Comfort discussing financial matters with customers.

Responsibilities

• Manage past-due internal accounts and arrange payment plans.
• Conduct inbound/outbound collections calls and document activities.
• Assist customers with account setups, billing inquiries, and CRM updates.
• Identify upsell/cross-sell opportunities during conversations.
• Handle a high volume of calls via ACD and maintain KPIs.

Skills

Active listening

Negotiation

Conflict resolution

CRM software

ACD system

Education

High School Diploma or GED

Associate degree or Bachelor's degree (a plus)

Tools

CRM software

ACD system

Job description

We are seeking an energetic and detail-oriented Account Representative to join our internal customer operations team. In this entry-level role, you will be the main point of contact for our existing internal business clients, managing the delicate balance between soft-collections, partial customer support, and inbound order processing sales.

You will work in a high-volume call center environment utilizing an Automatic Call Distributor (ACD) system to manage incoming and outgoing communications. This position offers a competitive compensation structure including a base salary plus performance-based commission.

Key Responsibilities

Account Collections & Resolution (Internal Customers)

• Manage past-due internal customer accounts and proactively coordinate payment arrangements.
• Conduct inbound and outbound collections calls with a professional, solution-oriented approach to maximize account resolution.
• Audit client files and maintain accurate, detailed documentation of all collection efforts and billing transactions in the system.

Customer Service & Support

• Serve as a reliable point of contact for customer inquiries regarding account setups, billing, or general administrative requests.
• Perform account analysis to resolve discrepancies, handle service updates, and update CRM details.
• Collaborate internally with finance and account management departments to elevate complex disputes.

Sales Retention

• Identify opportunities to introduce new products and place reorders to existing accounts during routine interactions.
• Engage with dormant or active internal customers to upsell or cross-sell tailored solutions.

Call Handling

• Efficiently handle a steady stream of automated inbound and outbound phone calls through the ACD system.
• Make daily calls, emails, and SMS to clients with an averaging 60-80 calls per day.
• Maintain optimal key performance indicators (KPIs) such as average handle time, wrap-up time, and customer satisfaction scores.

Role Requirements

• Experience: Entry-level (0-2 years of experience in retail, customer service, or call center environments; paid training is provided).
• Education: High School Diploma or GED required; Associate or Bachelor's degree is a plus.
• Skills: Strong active listening, negotiation, and conflict-resolution abilities. Comfort speaking with customers regarding financial matters.
• Technical Savvy: Basic computer proficiency and data entry skills; capability to learn CRM software and automated phone queues quickly.