Customer Accounts & Renewal Specialist

Colonial Group; Bremen (GA); Hybrid; USD 18,000 - 19,000; Full time

Benefits offered by this job

On Demand Pay through Dayforce Wallet

Excellent Career Advancement

Paid time off

Medical, dental and vision insurance

401(k) Plan with matching

Employee Assistance Program

Employee Purchase Program

Job summary

Aaron’s Customer Accounts Advisor role is based in the United States and focuses on coaching customers to drive payment collections and lease agreement renewals, helping customers achieve ownership of their merchandise. You will build relationships with customers over the phone and in person to ensure satisfaction with their products.

The position includes an incentive pay component based on performance and a broad benefits package.

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong multitasking, organizational, negotiation and persuasion skills.
• Uphold the Aaron’s Brand and protect company assets.
• Passion for making a positive difference in customers’ lives.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Clean and certify returned merchandise.

Skills

Interpersonal skills

Empathy

Communication

Multitasking

Organization

Negotiation

Education

High school diploma or GED

Job description

Aaron’s Customer Accounts Advisor role is based in the United States and focuses on coaching customers to drive payment collections and lease agreement renewals, helping customers achieve ownership of their merchandise. You will build relationships with customers over the phone and in person to ensure satisfaction with their products.

The position includes an incentive pay component based on performance and a broad benefits package.