Part-Time Collections Specialist: Empathetic & Member-Focused

Everence; Lancaster (Lancaster County); On-site; USD 25,000 - 30,000; Part time

Job summary

Everence in Lancaster, PA is seeking a part-time Collections Specialist to support early-stage delinquency management for member loans 15–60 days past due. You will make outbound collection calls, discuss payment options, and document all actions in the system while maintaining member relationships and privacy.

The role emphasizes professional communication, accurate recordkeeping, and collaboration with branches and lending teams.

Qualifications

• Knowledge of consumer loan products, loan repayment terms, delinquency management and member account servicing preferred.
• Familiarity with applicable collection practices, privacy requirements, and fair treatment standards preferred.
• Strong verbal and written communication skills, including the ability to communicate difficult information with professionalism and empathy.
• Ability to follow established scripts, procedures, compliance requirements, and escalation guidelines.
• Dependable attendance and ability to work the agreed part-time schedule consistently.
• Bilingual communication skills a plus, depending on member needs.
• Alignment in supporting the Everence mission of empowering financial well-being for faith-inspired living.

Responsibilities

• Monitor delinquent loan accounts, primarily 15–60 days past due.
• Make outbound collection calls and handle inbound member calls professionally.
• Discuss account status, payment options, and repayment arrangements with members.
• Document all contact attempts and actions accurately in the system.
• Send delinquency notices and reminders per procedures.
• Follow up on payment arrangements and escalate when needed.
• Assist with account maintenance within assigned authority.
• Collaborate with lending, member service, and branch staff to resolve issues.

Skills

Communication skills

Call handling

Detail oriented

Basic math

Tech proficiency

Compliance awareness

Attendance reliability

Bilingual (preferred)

Education

High school diploma or equivalent

Job description

Everence in Lancaster, PA is seeking a part-time Collections Specialist to support early-stage delinquency management for member loans 15–60 days past due. You will make outbound collection calls, discuss payment options, and document all actions in the system while maintaining member relationships and privacy.

The role emphasizes professional communication, accurate recordkeeping, and collaboration with branches and lending teams.