Financial Aid Collections Specialist

PeopleShare by PROMAN; Philadelphia (Philadelphia County); Sur place; USD 21 000 - 28 000; Plein temps

Résumé du poste

PeopleShare by PROMAN is seeking an experienced Collections Representative in Philadelphia, PA to contact borrowers and co-makers about delinquent accounts, negotiate payment plans, and maintain accurate records in compliance with company policies.

The role requires 2–3 years of collections experience, strong Excel skills, and the ability to explain credit terms to students. The schedule includes evenings and one or two Saturdays per month based on shift rotations.

Qualifications

• 2–3 years of recent third-party collections experience required
• Ability to read, interpret, and explain financial documents related to delinquency collections
• Proficiency in Microsoft Excel (Excel assessment required)

Responsabilités

• Contact students and co-makers by telephone to determine reasons for delinquent payments and secure payment arrangements
• Explain the terms and conditions of credit agreements and supporting documents to students and co-makers
• Document customer financial information and collection activities accurately
• Maintain and update collection systems with action codes, payment commitments, and collection outcomes

Connaissances

Collections experience

Communication skills

Outils

Microsoft Excel

Description du poste

PeopleShare by PROMAN is seeking an experienced Collections Representative in Philadelphia, PA to contact borrowers and co-makers about delinquent accounts, negotiate payment plans, and maintain accurate records in compliance with company policies.

The role requires 2–3 years of collections experience, strong Excel skills, and the ability to explain credit terms to students. The schedule includes evenings and one or two Saturdays per month based on shift rotations.