Accounts Receivable Specialist & Cross-Functional Floater

ADP, Inc.; Colfax (NC); On-site; USD 41,000 - 45,000; Full time

Job summary

Johns Plumbing, Heating & Air Conditioning, Inc. is seeking an Accounts Receivable Specialist / Floater in Colfax, NC.

The role focuses on managing receivable accounts, contacting customers for payments, and maintaining accurate collection records across multiple departments to ensure operational continuity. The position supports multiple departments as a backup CSR and dispatcher helper, with responsibilities spanning accounts receivable, accounts payable backup, and special projects to sustain

Qualifications

• Experience managing receivable accounts and collections.
• Strong communication with customers to request payments.
• Proficiency with Microsoft Office Suite.
• Ability to maintain accurate records of collection activities.

Responsibilities

• Process and post payments received from customers.
• Be the first point of contact for customer call-in payments, inquiries, and disputes related to account issues.
• Identify and contact customers with delinquent accounts to request payment.
• Prepare and send monthly statements to customers and initiate credit hold status for unpaid accounts.
• Maintain comprehensive records of collection efforts and account statuses.
• Collaborate with the legal team to manage court documents and liens for projects.
• Negotiate financial arrangements with customers as authorized.
• Oversee payment schedules and formal payment plan agreements.

Skills

Organizational skills

Communication skills

MS Office

Multitasking

Customer service

Team player

Adaptability

Confidentiality

Problem-solving

Job description

Johns Plumbing, Heating & Air Conditioning, Inc. is seeking an Accounts Receivable Specialist / Floater in Colfax, NC.

The role focuses on managing receivable accounts, contacting customers for payments, and maintaining accurate collection records across multiple departments to ensure operational continuity. The position supports multiple departments as a backup CSR and dispatcher helper, with responsibilities spanning accounts receivable, accounts payable backup, and special projects to sustain