Accounts Receivable Collections Specialist - Cash Flow

SOLID Surface Care, Inc.; Charlotte (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

SOLID Surface Care, Inc. in Charlotte, NC is seeking an AR Collections Specialist to manage customer accounts, pursue timely payments, and help maintain healthy cash flow. You will collaborate with Billing, Operations, and Sales, resolve discrepancies, and ensure accurate records in the ERP system.

This full-time role requires strong communication, organization, and problem-solving skills. The position focuses on proactive follow-up with customers, researching issues, and reducing past-due

Qualifications

• 2–3 years of experience in accounts receivable or collections.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Effective time management and follow-up skills.
• Ability to research account discrepancies and resolve issues.
• Proficiency with Microsoft Excel; experience with an ERP/accounting system is preferred.

Responsibilities

• Monitor and manage assigned customer accounts to ensure timely collection of outstanding receivables.
• Contact customers by phone, email, and written correspondence regarding past-due invoices and payment commitments.
• Research and resolve payment discrepancies, billing questions, and account disputes in coordination with internal departments.
• Follow up on promised payments and maintain accurate, detailed collection notes and account records in the ERP system.
• Reconcile customer accounts and identify unapplied payments, short payments, and outstanding balances requiring follow-up.
• Partner with Billing, Operations, Sales, and other internal teams to address issues delaying payment and facilitate timely resolution.
• Submit invoices, statements, and supporting documentation through customer and third-party payment portals as needed.
• Monitor aging reports, prioritize collection activities, and escalate significantly delinquent accounts or unresolved disputes to management.
• Maintain accurate account documentation and follow established company policies and collection procedures.
• Support process improvements that strengthen collection practices, reduce days sales outstanding (DSO), and improve cash flow.
• Perform other duties and special projects as assigned.

Skills

Verbal and written communication

Organizational skills

Time management

Research account discrepancies

Tools

Microsoft Excel

ERP system

Job description

SOLID Surface Care, Inc. in Charlotte, NC is seeking an AR Collections Specialist to manage customer accounts, pursue timely payments, and help maintain healthy cash flow. You will collaborate with Billing, Operations, and Sales, resolve discrepancies, and ensure accurate records in the ERP system.

This full-time role requires strong communication, organization, and problem-solving skills. The position focuses on proactive follow-up with customers, researching issues, and reducing past-due