Accounts Receivable Specialist & Cross-Functional Floater

Johns Plumbing Heating & Air Inc; Colfax (NC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401k plan

Health insurance

Paid vacation

Holidays

Parental leave

Job summary

Johns Plumbing, Heating & Air Conditioning, Inc. is seeking an Accounts Receivable Specialist / Floater to support multiple departments and ensure accurate, timely payments. The role emphasizes detailed record-keeping, customer communications, and cross-functional administrative support.

You will process payments, issue statements, contact delinquent accounts, coordinate with the legal team as needed, and standby as a backup CSR across departments to maintain smooth operations.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software.
• Ability to multitask and effectively prioritize competing responsibilities.
• Strong customer service orientation with a professional and positive demeanor.
• Ability to work independently and collaboratively as part of a team.

Responsibilities

• Process and post payments received from customers.
• Be the first point of contact for customer call-in payments, inquiries, and disputes related to account issues.
• Identify and contact customers with delinquent accounts through mail, telephone, or email to request payment.
• Prepare and send monthly statements to customers and initiate credit hold status for accounts that remain unpaid.
• Maintain comprehensive records of collection efforts and account statuses.
• Work with the legal team to complete, file, and manage court documents related to delinquent accounts, including necessary liens for projects.
• Negotiate financial arrangements with customers as authorized.
• Oversee authorized payment schedules and arrangements made with customers, including formal payment plan agreements.
• Handle sensitive customer information, including credit cards and payment details, with confidentiality and care.
• Ensure compliance with current aging percentage goals established by management.
• This Position Requires the Following Skills

Skills

Accounts receivable management

Customer service

Organizational skills

Written and verbal communication

Multitasking

Confidentiality

Tools

Microsoft Office Suite

Job description

Johns Plumbing, Heating & Air Conditioning, Inc. is seeking an Accounts Receivable Specialist / Floater to support multiple departments and ensure accurate, timely payments. The role emphasizes detailed record-keeping, customer communications, and cross-functional administrative support.

You will process payments, issue statements, contact delinquent accounts, coordinate with the legal team as needed, and standby as a backup CSR across departments to maintain smooth operations.