Accounts Receivable Specialist

Johns Plumbing Heating & Air Inc; Colfax (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401k Plan

Paid Health Insurance

Paid Vacation

8 Paid Holidays

Maternity and Paternity Leave

Job summary

Johns Plumbing, Heating & Air Conditioning, Inc. is seeking an Accounts Receivable Specialist to support our Colfax, NC office. The role focuses on managing receivable accounts, collecting payments, and keeping accurate records to ensure timely cash flow.

You will communicate with customers, process payments and deposits, and coordinate with our team and legal partners on delinquent accounts. A detail-oriented, customer-service mindset is essential.

Qualifications

• Experience handling accounts receivable and payments collection.
• Ability to communicate with customers via phone, mail, and email.
• Experience with MS Office and basic accounting processes.

Responsibilities

• Process and post payments from customers.
• Process weekly cash deposits.
• Serve as first point of contact for payment inquiries and disputes.
• Contact delinquent accounts to request payment.
• Prepare and send monthly statements; initiate credit holds.
• Maintain records of collection activities and account statuses.
• Work with legal team on delinquent accounts and liens.
• Negotiate payment arrangements as authorized.
• Oversee payment schedules and formal plans.
• Handle sensitive payment data with confidentiality.
• Ensure aging goals compliance.

Skills

Organizational skills

Communication skills

MS Office proficiency

Multitasking

Customer service

Teamwork

Tools

Excel

Word

PowerPoint

Outlook

Job description

Job Description

Job Description

Johns Plumbing, Heating & Air Conditioning, Inc. is a dynamic and growing organization that has been serving the Triad area since 1974. What started as a small operation has transformed into the largest locally owned service provider for plumbing, heating, air conditioning, and water purification. With a commitment to customer service and a fleet of over 30 trucks operating 24/7, we ensure fast and efficient solutions for all our clients' needs. We are seeking a motivated and detail-oriented Administrative Assistant to join our team and support our daily operations.

Position: Accounts Receivable Specialist

Duties and responsibilities :

The primary responsibilities of this role include managing receivable accounts, communicating with customers to solicit payments, and maintaining accurate records of collection activities.

Key Responsibilities – Residential Customer Base:

• Process and post payments received from customers.
• Process weekly cash deposits.
• Be the first point of contact for customer call in payments, inquiries, and disputes on account related issues.
• Identify and contact customers with delinquent accounts through mail, telephone, or email to request payment.
• Prepare and send monthly statements to customers, and initiate credit hold status for accounts that remain unpaid.
• Maintain comprehensive records of collection efforts and account statuses.
• Work with the legal team to complete, file, and manage court documents related to delinquent accounts, including necessary liens for projects.
• Negotiate financial arrangements with customers as authorized.
• Oversee authorized payment schedules and arrangements made with customers (formal payment plan agreements).
• Handle sensitive customer information, including credit cards and other payment details, with confidentiality and care.
• Ensure compliance with current aging percentage goals established by management

This position will require the following skills:

• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software.
• Ability to multitask and prioritize tasks effectively.
• Strong customer service orientation.
• Ability to work independently and as part of a team.

Benefits:

• 401k Plan
• Paid Health Insurance
• Paid Vacation
• 8 Paid Holidays
• Maternity and Paternity Leave