Accounts Receivable Specialist: Collections, Billing & Projects

Instructure, Inc.; United States; Hybrid; USD 6,700 - 9,800; Full time

Benefits offered by this job

Ownership program

Flexible work culture

Generous time off

Wellness programs

Tuition reimbursement

Learning & development resources

Job summary

Instructure, Inc. is hiring an Accounts Receivable Clerk to join our AR team. The role covers collections, billing support, cash application, reconciliation, and coordinating AR projects with Sales, Finance, Billing, and Customer Support.

The ideal candidate has AR/billing experience, strong attention to detail, and excellent communication. We support flexible work options and a range of wellness and development benefits.

Qualifications

• Experience in Accounts Receivable, Collections, Billing, Finance Operations, Credit, or a related administrative finance role.
• Strong understanding of AR collections, aging reports, customer follow-up, payment disputes, credit holds, collection notes, and escalation processes.
• Working knowledge of general AR operations, including invoicing, cash application, account reconciliation, unapplied payments, month-end close support, reporting, and billing workflows.

Responsibilities

• Manage AR collections activities, including reviewing aging reports, following up on overdue balances, documenting collection activity, and escalating past-due accounts as needed.
• Support general AR operations, including billing follow-up, cash application, account reconciliation, invoice review, month-end close support, reporting, and process compliance.
• Review customer accounts, payment terms, credit holds, payment history, outstanding balances, and collection notes to support accurate account management and timely resolution.
• Research and resolve billing discrepancies, short payments, unapplied payments, duplicate invoices, credit balances, and customer payment disputes in a timely and accurate manner.
• Process and support AR credits, including credit memos, invoice adjustments, write-offs, rebills, and documentation required for approval and audit support.
• Coordinate cross-functional AR projects with internal stakeholders by clarifying ownership, tracking risks and deliverables, managing timelines and driving projects completion.
• Maintain accurate AR records, including customer communications, collection notes, account review status, credit approvals, issue resolutions, and supporting documentation.
• Help AR managers with project management activities related to AR improvements, including tracking action items and deliverables, updating process documentation, monitoring deadlines, preparing status updates, and supporting cross-functional initiatives from planning through completion.
• Recommend process improvements to reduce billing errors, improve collections effectiveness, strengthen AR controls, and support a more efficient workflow.

Skills

AR collections

billing

cash application

account reconciliation

project coordination

communication

Microsoft Excel

Google Sheets

ERP systems

CRM tools

Tools

Excel

Google Sheets

ERP platforms

CRM tools

billing systems

project tracking tools

Job description

Instructure, Inc. is hiring an Accounts Receivable Clerk to join our AR team. The role covers collections, billing support, cash application, reconciliation, and coordinating AR projects with Sales, Finance, Billing, and Customer Support.

The ideal candidate has AR/billing experience, strong attention to detail, and excellent communication. We support flexible work options and a range of wellness and development benefits.