Accounts Receivable Specialist - B2B Collections

Love's Travel Stops & Country Stores Inc.; Memphis (TN); On-site; USD 40,000 - 55,000; Full time

Job summary

Love's Financial Office in Memphis, TN is seeking an Accounts Receivable Coordinator to manage client AR, recover unpaid invoices and support the Credit Department on buyouts. This role emphasizes customer service, timely communications, and accurate documentation.

The candidate will handle daily outbound calls, respond to customer requests for documentation, and collaborate with the Credit Department to ensure invoice accuracy and delinquency reduction.

Qualifications

• HS Diploma or equivalent required.
• Bachelor’s degree in business or a related field preferred.
• 1-2 years of related experience such as customer service or commercial (business-to-business) in accounts receivable/collections preferred.

Responsibilities

• Contact debtors within an assigned portfolio to facilitate the invoice verification process and payment of all invoices, and educate our clients on Love’s customers service procedures and document all calls for tracking and information gathering.
• Handle about 75-85 outbound collections calls per day.
• Handle all incoming calls from customers requesting additional documentation regarding outstanding invoices.
• Respond to all requests in a prompt and efficient manner. Strive to achieve customer satisfaction and problem resolution on every call.
• Work with the Credit Department by confirming the accuracy of invoices for buyouts.
• Contact customers and clients regarding hot checks and train on proper procedures.
• Take ownership of assigned projects to ensure superior customer service and reduce company delinquencies.
• Meet individual and unit performance goals for Accounts Receivables as defined by management.
• Perform other duties as assigned by management.
• Perform other duties and special projects as assigned and directed.

Skills

Problem solving

Dispute resolution

Microsoft Office

Excel

Phone skills

Detail oriented

Time management

Multitasking

Interpersonal skills

Communication

Teamwork

Education

HS Diploma or equivalent

Bachelor’s degree in business or related field

Tools

Lotus Notes

Job description

Love's Financial Office in Memphis, TN is seeking an Accounts Receivable Coordinator to manage client AR, recover unpaid invoices and support the Credit Department on buyouts. This role emphasizes customer service, timely communications, and accurate documentation.

The candidate will handle daily outbound calls, respond to customer requests for documentation, and collaborate with the Credit Department to ensure invoice accuracy and delinquency reduction.