Accounts Receivable Coordinator I

Love's Travel Stops; Oklahoma City (OK); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Tuition assistance

Paid Time Off

401(k) match

Medical/Dental/Vision insurance

Competitive pay

Career development

Job summary

Love's Travel Stops in Oklahoma City, OK, seeks an Accounts Receivable Coordinator to manage B2B AR, recover unpaid invoices, and support the Credit Department with buyouts. The role centers on customer service by phone and email and timely data entry in Love's systems.

Requirements include a High School Diploma (Bachelor’s preferred), 0–2 years in AR/collections, strong problem solving, Excel/Office skills, and excellent communication.

Qualifications

• High School Diploma or equivalent required.
• Bachelor’s degree in business or related field preferred.
• 0-2 years of related experience such as customer service or commercial (business-to-business) in accounts receivable/collections strongly preferred.

Responsibilities

• Contact debtors (customers) within an assigned portfolio to facilitate the invoice verification process and payment of all invoices, and educate our clients on Love’s customers service procedures and document all calls for tracking and information gathering
• Handle about 75-85 outbound collections per day and respond to all incoming calls from customers requesting additional documentation regarding outstanding invoices
• Respond to all requests promptly and strive for customer satisfaction and problem resolution on every call
• Work with the Credit Department by confirming the accuracy of invoices for buyouts
• Contact customers and clients regarding hot checks and train on proper procedures
• Take ownership of assigned projects to ensure superior customer service and reduce company delinquencies
• Meet individual and unit performance goals for Accounts Receivables as defined by management
• Perform other duties as assigned by management
• Perform other duties and special projects as assigned and directed

Skills

Problem solving

Phone skills

Time management

Multi-tasking

Interpersonal skills

Communication

Education

High School Diploma or equivalent

Bachelor’s degree in business

Tools

Microsoft Office

Lotus

Job description

Benefits

• Fuel Your Growth with Love's - company funded tuition assistance
• Paid Time Off
• 401(k) – 100% Match up to 5%
• Medical/Dental/Vision Insurance after 30 days
• Competitive Pay
• Career Development

Welcome to Love's

The Accounts Receivable (AR) Coordinator’s primary responsibility is managing accounts receivable for our clients. This position is strictly business-to-business accounts receivable (very customer-service focused). The AR Coordinator will communicate with our customers by telephone and email to recover unpaid invoices, and the AR Coordinator will use Love’s online systems for tracking and information gathering. A secondary responsibility will be to work with the Credit Department by confirming the accuracy of invoices for buyouts and recommending appropriate action to the AR Manager on handling of “hot checks.”

Job Functions

• Contact debtors (customers) within an assigned portfolio to facilitate the invoice verification process and payment of all invoices, and educate our clients on Love’s customers service procedures and document all calls for tracking and information gathering
• Handle about 75-85 outbound collections per dayHandle all incoming calls from customers requesting additional documentation regarding outstanding invoices
• Respond to all requests in a prompt and efficient manner. Strive to achieve customer satisfaction and problem resolution on every call
• Work with the Credit Department by confirming the accuracy of invoices for buyouts
• Contact customers and clients regarding hot checks and train on proper procedures
• Take ownership of assigned projects to ensure superior customer service and reduce company delinquencies
• Meet individual and unit performance goals for Accounts Receivables as defined by management
• Perform other duties as assigned by management
• Perform other duties and special projects as assigned and directed

Experience and Qualifications

• High School Diploma or equivalent required
• Bachelor’s degree in business or a related field preferred
• 0-2 years of related experience such as customer service or commercial (business-to-business) in accounts receivable/collections strongly preferred

Skills and Physical Demands

• Must be highly skilled at problem solving and dispute resolution
• Knowledge of Microsoft Office (Excel, Word, etc.) and Lotus
• Excellent phone skills
• Must be detail-oriented, resourceful, and possess time-management skills
• Ability to multi-task and work in a fast-paced environment
• Ability to maintain client focus and work with the team to solve communication problems
• Proven interpersonal skills that build effective relationships with team members in a manner that fosters an environment of integrity and trust
• Must be able to handle sensitive and confidential situations
• Ability to communicate clearly through verbal, written, and face-to-face methods
• Ability to work well independently and in a team environment

Our Culture

Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.

Love's is an Equal Opportunity Employer. Veterans encouraged to apply.