Accounts Receivable Coordinator: Training & Process Improvement

Genuine Parts Company; Duluth (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Genuine Parts Company is seeking an Application Coordinator to support an Accounts Receivable team by coordinating workload, addressing escalations, and assisting with payment applications using PeopleSoft and ServiceNow. The role emphasizes documenting processes and delivering remedial training.

The ideal candidate will have 2+ years in AR, strong Excel skills, and experience leading a project or small team.

Qualifications

• 2+ years in Accounts Receivable
• Experience leading a team or project
• Process documentation and training experience
• Strong analytical and data analysis
• Excellent organizational skills and attention to detail
• Excellent communication and relationship-building skills
• Conflict management skills
• Ability to manage multiple tasks concurrently
• Results driven
• Continuous improvement or technical support experience preferred

Responsibilities

• Creates reporting and workload documents for team assignments (PeopleSoft, ServiceNow, etc.)
• Manages payment application processes including customer outreach, level 2+ research requests, account maintenance, other accounting, and administrative tasks
• Responsible for documenting processes and training new team members
• Responsible for documenting errors and providing remedial training for existing team members
• Responsible for quality assurance, including auditing of sample data and any training or continuous improvement recommendation
• Make customer service a priority for both internal and external customers (Support Inquiry/Research Specialists)

Skills

Analytical thinking

Organizational skills

Communication

Customer service mindset

Team leadership

Multi-tasking

Education

Bachelor’s degree preferred

Tools

PeopleSoft

ServiceNow

Excel

Job description

Genuine Parts Company is seeking an Application Coordinator to support an Accounts Receivable team by coordinating workload, addressing escalations, and assisting with payment applications using PeopleSoft and ServiceNow. The role emphasizes documenting processes and delivering remedial training.

The ideal candidate will have 2+ years in AR, strong Excel skills, and experience leading a project or small team.