Acct. Receivable Coordinator

Genuine Parts Company; Duluth (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Genuine Parts Company is seeking an Application Coordinator to support an Accounts Receivable team by coordinating workload, addressing escalations, and assisting with payment applications using PeopleSoft and ServiceNow. The role emphasizes documenting processes and delivering remedial training.

The ideal candidate will have 2+ years in AR, strong Excel skills, and experience leading a project or small team.

Qualifications

• 2+ years in Accounts Receivable
• Experience leading a team or project
• Process documentation and training experience
• Strong analytical and data analysis
• Excellent organizational skills and attention to detail
• Excellent communication and relationship-building skills
• Conflict management skills
• Ability to manage multiple tasks concurrently
• Results driven
• Continuous improvement or technical support experience preferred

Responsibilities

• Creates reporting and workload documents for team assignments (PeopleSoft, ServiceNow, etc.)
• Manages payment application processes including customer outreach, level 2+ research requests, account maintenance, other accounting, and administrative tasks
• Responsible for documenting processes and training new team members
• Responsible for documenting errors and providing remedial training for existing team members
• Responsible for quality assurance, including auditing of sample data and any training or continuous improvement recommendation
• Make customer service a priority for both internal and external customers (Support Inquiry/Research Specialists)

Skills

Analytical thinking

Organizational skills

Communication

Customer service mindset

Team leadership

Multi-tasking

Education

Bachelor’s degree preferred

Tools

PeopleSoft

ServiceNow

Excel

Job description

SummaryPayment Application Coordinator provides support to a team, by managing workload assignments, troubleshooting technical issues, handling customer escalations, onboarding or remedial training, initiating or supporting continuous improvement projects, and creating or maintaining process documentation.ResponsibilitiesCreates reporting and workload documents for team assignments (PeopleSoft, ServiceNow, etc.)Manages payment application processes including customer outreach, level 2+ research requests, account maintenance, other accounting, and administrative tasksResponsible for documenting processes and training new team membersResponsible for documenting errors and providing remedial training for existing team membersResponsible for quality assurance, including auditing of sample data and any training or continuous improvement recommendationMake customer service a priority for both internal and external customers (Support Inquiry/Research Specialists)Experience 2+ years of experience in Accounts ReceivableExperience leading a team or projectAdvanced working knowledge of ExcelProcesses documentation and training experienceStrong analytical and data analysisExcellent organizational skills and attention to detailExcellent communication and relationship-building skillsCustomer service focusedConflict management skillsAbility to manage multiple tasks concurrentlyStrong organizational and follow-up skillsResults drivenContinuous improvement or technical support experience preferredPeopleSoft experience preferredEducationBachelor’s degree preferredNot the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.