Accounts Receivable / Collections Specialist

Kforce Inc; Ridgeland (MS); On-site; USD 42,000 - 62,000; Full time

Job summary

Kforce Inc. in Ridgeland, MS is seeking an Accounts Receivable/Collections Specialist to manage customer accounts, collect outstanding balances, and support cash flow objectives.

The role involves monitoring aging accounts, resolving payment discrepancies, and coordinating with third-party agencies while maintaining strong customer relationships. The ideal candidate will have 2+ years of AR/B2B collections experience, proficiency in Excel and ERP systems, and excellent communication skills.

Qualifications

• 2+ years of Accounts Receivable and/or B2B Collections experience.
• Experience working with third-party collection agencies.
• Experience researching and resolving account discrepancies.
• Proficiency with Microsoft Excel and ERP/accounting systems.
• Strong customer service and relationship management skills.
• Strong verbal and written communication skills.
• Excellent attention to detail and follow-through.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Manage and collect outstanding accounts receivable balances.
• Contact customers regarding past-due invoices through phone, email, and written correspondence.
• Monitor aging reports and prioritize collection efforts to reduce delinquent balances.
• Research and resolve billing discrepancies, payment issues, and customer disputes.
• Reconcile customer accounts and investigate outstanding balances.
• Coordinate with third-party collection agencies on escalated accounts.
• Track collection activity and maintain accurate account notes and documentation.
• Process account adjustments, credits, and payment applications as needed.
• Partner with Sales, Customer Service, and Finance teams to resolve customer issues.
• Assist with cash flow forecasting and collections reporting.
• Identify high-risk accounts and recommend appropriate collection actions.
• Ensure compliance with company policies and collection procedures.

Skills

Accounts Receivable

B2B Collections

Customer Service

Excel

ERP Systems

Communication Skills

Attention to Detail

Tools

ERP Software

Job description

Responsibilities

Kforce has a client that is seeking a Accounts Receivable/Collections Specialist in Ridgeland, MS. Summary: We are seeking a detail-oriented Accounts Receivable/Collections Specialist to manage customer accounts, collect outstanding balances, and support cash flow objectives. This role is responsible for monitoring aging accounts, resolving payment discrepancies, coordinating with third-party collection agencies, and maintaining strong customer relationships while ensuring timely collections. The ideal candidate has B2B collections experience, strong customer service skills, and the ability to effectively manage a high volume of accounts.

• Manage and collect outstanding accounts receivable balances
• Contact customers regarding past-due invoices through phone, email, and written correspondence
• Monitor aging reports and prioritize collection efforts to reduce delinquent balances
• Research and resolve billing discrepancies, payment issues, and customer disputes
• Reconcile customer accounts and investigate outstanding balances
• Coordinate with third-party collection agencies on escalated accounts
• Track collection activity and maintain accurate account notes and documentation
• Process account adjustments, credits, and payment applications as needed
• Partner with Sales, Customer Service, and Finance teams to resolve customer issues
• Assist with cash flow forecasting and collections reporting
• Identify high-risk accounts and recommend appropriate collection actions
• Ensure compliance with company policies and collection procedures

Requirements

• 2+ years of Accounts Receivable and/or B2B Collections experience
• Experience working with third-party collection agencies
• Experience researching and resolving account discrepancies
• Proficiency with Microsoft Excel and ERP/accounting systems
• Strong customer service and relationship management skills
• Strong verbal and written communication skills
• Excellent attention to detail and follow-through
• Ability to work independently and manage multiple priorities

Preferred Qualifications

• Experience managing a high volume of customer accounts
• Insurance industry experience
• Experience with cash application and account reconciliations
• Experience in a fast-paced collections environment

Key Competencies

• Accounts Receivable
• B2B Collections
• Customer Service
• Third-Party Collections Coordination
• Account Reconciliations
• Aging Analysis
• Cash Flow Support
• ERP Systems
• Communication Skills
• Problem Solving
• Time Management
• Attention to Detail

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.