Collections Administrator

Kforce Inc; Hyattsville (MD); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k) plan

Job summary

Kforce Inc. is seeking a Collections Administrator in Landover, MD to manage collections, reconcile accounts, and maintain customer records using ERP/CRM systems.

The role requires strong communication and problem-solving skills and a detail-oriented approach to ensure timely payments and accurate ledgers. The position supports collaboration with Sales, Customer Service, and Finance, handling refunds and account adjustments as needed.

Qualifications

• 1-2 years of experience in collections, credit, accounts receivable, customer service, or related field.

Responsibilities

• Contact customers regarding past-due invoices and balances.

Skills

Collections

Accounts receivable

Communication

Problem solving

Attention to detail

Teamwork

Organization

Tools

ERP systems (Navision / AS400)

CRM systems

Microsoft Excel

Job description

Responsibilities

Kforce has a client that is seeking a Collections Administrator in Landover, MD. Key Responsibilities:

• Collections Administrator will contact customers regarding past-due invoices and outstanding account balances
• Reconcile customer accounts and research payment discrepancies
• Review customer accounts, credit holds, and support order release decisions
• Process credit applications, customer account documentation, and credit reference requests
• Maintain accurate records of collection activity within CRM or ERP systems
• Research and resolve customer disputes, billing issues, and account concerns
• Maintain customer files, account records, and supporting documentation
• As a Collections Administrator, you will process customer refunds, account adjustments, and general ledger updates as needed
• Generate invoices, proformas, and other customer account documentation
• Prepare month-end reports and collections reporting
• Support customer and internal inquiries related to account status and payment activity
• Respond to customer inquiries via phone and email in a professional manner
• Communicate with internal departments including Sales, Customer Service, and Finance
• Provide credit information and account status updates when appropriate
• Maintain positive customer relationships while effectively managing collections efforts

Requirements

• 1-2 years of experience in collections, credit, accounts receivable, customer service, or related field
• Experience working with ERP, CRM, or accounting systems
• Strong understanding of customer account reconciliation and collections processes
• Proficiency in Microsoft Outlook, Word, and Excel
• Strong communication, customer service, and problem-solving skills
• Excellent organizational skills and attention to detail
• Basic accounting and business math knowledge
• Ability to work independently and in a team environment

Preferred Qualifications

• Experience supporting credit and collections operations
• Experience with ERP systems such as Navision, AS400, or similar platforms
• Accounts Receivable experience
• Experience handling customer disputes and account research
• Experience in distribution, manufacturing, or business-to-business environments

Key Competencies

• Credit & Collections
• Accounts Receivable
• Customer Account Reconciliation
• Customer Service
• Credit Administration
• ERP & CRM Systems
• Problem-solving
• Communication skills
• Attention to Detail
• Time Management skills

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.