Credit & Collections Specialist (Hybrid)

Kforce Inc; Mansfield (MA); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Kforce Inc. in Mansfield, MA is seeking a Credit & Collections Specialist (Hybrid) to manage a defined customer portfolio, support sales while mitigating risk, and serve as a liaison to finance and customers.

The role focuses on controlling credit limits, pursuing overdue payments, and maximizing cash flow. Requirements include a bachelor's degree or equivalent, at least 3 years in collections, experience with SAP and Excel (including VLOOKUP and pivots), and strong communication.

Qualifications

• Bachelor's degree preferred; or equivalent work experience.
• Minimum of 3 years of collections account management including use of customer portals.
• Understanding of complex deduction and chargeback process.
• Demonstrated professionalism with concise verbal and written communication skills.
• ERP system experience; strong preference for SAP.
• Intermediate Excel; VLOOKUP's, pivot tables, etc.
• Strong attention to detail; process oriented.

Responsibilities

• Maintain low levels of delinquency within receivable portfolio; Proactively solicit payment for improved cash flow and reduced Days Sales Outstanding.
• Maximize collection efforts by developing and implementing an action plan with the C&C Manager.
• Review customer delinquency, credit limit &/or credit related issues; Resolve issues; Release orders in a timely manner to maximize sales.
• Liaise with Sales and customer service to address issues related to delayed orders.
• Gather pay history and related information to facilitate decision making for credit line extension.
• Ensure customer service requirements are achieved by promptly handling inquiries from internal and external customers.
• Reconcile customer accounts with payments and assist Cash Applications with remittance information.
• Evaluate daily operations of area on an on-going basis and initiate actions to enhance productivity, efficiency and profitability.
• Assist the Claims Specialist and/or Customer Service Team with any research to timely address customer deductions; Liaise with in-house personnel and external customers as needed.

Skills

Communication skills

Detail oriented

Process oriented

Verbal communication

Education

Bachelor's degree or equivalent experience

Tools

SAP

Excel

Job description

Responsibilities

Kforce has a client in Mansfield, MA that is seeking a Credit & Collections Specialist (Hybrid). Summary: In this role, you will manage a defined customer portfolio to support business in pursuit of maximizing sales while mitigating risk. You will be a key liaison to finance, sales and directly with the customer. This position involves managing account credit limits, overdue balances and pursuing overdue payments. Duties:

• Maintain low levels of delinquency within receivable portfolio; Proactively solicit payment for improved cash flow and reduced Days Sales Outstanding
• Maximize collection efforts by developing and implementing an action plan with the C&C Manager
• Review customer delinquency, credit limit &/or credit related issues; Resolve issues; Release orders in a timely manner to maximize sales
• Liaise with Sales and customer service to address issues related to delayed orders
• Gather pay history and related information to facilitate decision making for credit line extension
• Ensure customer service requirements are achieved by promptly handling inquiries from internal and external customers
• Reconcile customer accounts with payments and assist Cash Applications with remittance information
• Evaluate daily operations of area on an on-going basis and initiate actions to enhance productivity, efficiency and profitability
• Assist the Claims Specialist and/or Customer Service Team with any research to timely address customer deductions; Liaise with in-house personnel and external customers as needed

Requirements

• Bachelor's degree preferred; Or equivalent work experience
• Minimum of 3 years of collections account management including use of customer portals
• Understanding of complex deduction and chargeback process
• Demonstrated professionalism with concise verbal and written communication skills
• ERP system experience; strong preference for SAP
• Intermediate Excel; VLOOKUP's, pivot tables, etc.
• Strong attention to detail; process oriented

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees.

Salaried personnel receive paid time off.

Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.