Accounts Receivable / Collections Specialist

Vaco by Highspring; Hartford (CT); On-site; USD 50,000 - 70,000; Full time

Job summary

Vaco by Highspring seeks an Accounts Receivable / Collections Specialist to join our accounting team in Hartford, CT. You will own a growing portfolio of past-due accounts, perform daily collection activities, and drive timely payments to improve AR aging.

The ideal candidate has experience in accounts receivable and collections, comfort with aging reports and ERP systems, and a professional, persistent communication style to resolve balances with customers.

Qualifications

• Experience in accounts receivable, collections, credit or related accounting function.
• Construction industry experience preferred.
• Strong B2B collections experience with regular outbound calls.
• Experience reviewing AR aging reports.
• Experience with ERP/accounting systems (NetSuite, Sage Intacct, D365) or comparable platforms.
• Comfortable in high-volume, follow-up-driven environment.
• Strong communication, organizational, and documentation skills.
• Professional and confident communication regarding past-due balances.

Responsibilities

• Manage a portfolio of past-due accounts receivable and drive collection efforts through resolution.
• Make consistent daily outbound collection calls and email follow-ups regarding outstanding balances.
• Review AR aging reports and prioritize collection activity based on delinquency and balances.
• Contact customers regarding overdue invoices and obtain payment commitments.
• Track collection activity, customer responses, payment promises, and follow-ups.
• Research outstanding balances and assist with resolving invoice and account discrepancies.
• Partner with internal departments to address billing or payment-related issues.
• Maintain accurate account notes and documentation of collection activity.
• Follow up on payment commitments and escalate significantly aged or unresolved balances when appropriate.
• Help reduce outstanding receivables and improve AR aging health.

Skills

Accounts receivable

Collections

Credit

Organization

Communication

Independence

Tools

NetSuite

Sage Intacct

Microsoft Dynamics 365

Job description

Accounts Receivable / Collections Specialist

Our client, a growing company within the construction industry, is seeking an Accounts Receivable / Collections Specialist to join their accounting team and take ownership of a growing portfolio of past-due accounts. This position will be heavily focused on collections, with an emphasis on consistent customer outreach, resolving outstanding balances, and reducing aged receivables.

The ideal candidate is comfortable making daily collection calls, following up persistently and professionally, and working through aging reports to prioritize delinquent accounts.

Responsibilities

• Manage a portfolio of past-due accounts receivable and drive collection efforts through resolution.
• Make consistent daily outbound collection calls and email follow-ups regarding outstanding balances.
• Review AR aging reports and prioritize collection activity based on delinquency and outstanding balances.
• Contact customers regarding overdue invoices and obtain payment commitments.
• Track collection activity, customer responses, payment promises, and required follow-ups.
• Research outstanding balances and assist with resolving invoice and account discrepancies.
• Partner with internal departments as needed to address billing or payment-related issues.
• Maintain accurate account notes and documentation of collection activity.
• Follow up on payment commitments and elevate significantly aged or unresolved balances when appropriate.
• Help reduce outstanding receivables and improve the overall health of the AR aging.

Qualifications

• Previous experience in accounts receivable, collections, credit, or a related accounting function.
• Construction industry experience preferred.
• Strong business-to-business collections experience, including regular outbound collection calls.
• Experience reviewing and working from AR aging reports.
• Experience working within an ERP/accounting system such as NetSuite, Sage Intacct, Microsoft Dynamics 365, or a comparable platform.
• Comfortable working in a high-volume, follow-up-driven environment.
• Strong communication, organizational, and documentation skills.
• Professional and confident approach when communicating with customers regarding past-due balances.
• Ability to work independently, manage priorities, and maintain consistent follow-up on outstanding accounts.

For residents of Ontario, Canada only: to the extent the position for employment is not with Highspring or not otherwise noted as vacant above, candidate should be informed that this role is to replace a presently employed person at Vaco by Highspring's client.

Equal Opportunity Notice

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact [e-mail].

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

Privacy Notice

Vaco by Highspring respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR and UK GDPR may access our policies here.

Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

• the individual's skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations; and
• other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits).