Accounts Receivable Collector

Vaco; Thornville (OH); Hybrid; USD 41,000 - 45,000; Full time

Job summary

Vaco by Highspring is seeking an Accounts Receivable Collector to join their finance team. You will manage a high-volume portfolio of commercial accounts, contact customers by phone and email to collect past-due balances, and work to meet weekly and monthly collection goals.

The role emphasizes collaboration with Sales, Customer Service, and other internal teams, adherence to credit and collection policies, and ongoing process improvements in a fast-paced environment.

Qualifications

• 3+ years of B2B accounts receivable or commercial collections experience.
• Proven success managing a high-volume portfolio in a fast-paced environment.
• Consistent track record of meeting or exceeding collection goals.
• Strong negotiation, problem-solving, and communication skills.
• Ability to build professional customer relationships while confidently requesting payment.
• Strong organizational and time-management skills.
• Experience with ERP systems and Microsoft Excel.
• Ability to work independently and collaborate effectively across departments.

Responsibilities

• Manage a high-volume commercial account portfolio.
• Contact customers by phone and email to collect past-due balances.
• Meet or exceed weekly and monthly collection goals.
• Resolve payment delays, disputes, short pays, and unapplied cash.
• Maintain accurate collection notes and account records within the ERP system.
• Partner with Sales, Customer Service, and internal teams to resolve payment issues.
• Follow established credit and collection policies while exercising sound judgment.
• Prioritize work based on aging, risk, and collection opportunities.
• Recommend payment plans, credit holds, escalations, or collection strategies as needed.
• Adapt to changing priorities, systems, and processes.
• Support team goals through collaboration and knowledge sharing.

Skills

Accounts receivable

Communication

Negotiation

Excel

ERP systems

Tools

ERP systems

Microsoft Excel

Job description

Accounts Receivable Collector

Location: Rancho Santa Margarita, CA (Hybrid schedule

Pay Range: $30-$33/hr.

About the Role

Our client is seeking a motivated and results-driven Accounts Receivable Collector to join their Finance team. This role is responsible for managing a high-volume portfolio of commercial customer accounts while maintaining positive customer relationships and achieving collection goals. The ideal candidate thrives in a fast-paced environment, embraces process improvements, and takes ownership of resolving payment issues efficiently and professionally.

Key Responsibilities

• Manage a high-volume commercial account portfolio.
• Contact customers by phone and email to collect past-due balances.
• Meet or exceed weekly and monthly collection goals.
• Resolve payment delays, disputes, short pays, and unapplied cash.
• Maintain accurate collection notes and account records within the ERP system.
• Partner with Sales, Customer Service, and internal teams to resolve payment issues.
• Follow established credit and collection policies while exercising sound judgment.
• Prioritize work based on aging, risk, and collection opportunities.
• Recommend payment plans, credit holds, escalations, or collection strategies as needed.
• Adapt to changing priorities, systems, and processes.
• Support team goals through collaboration and knowledge sharing.

Qualifications

Required

• 3+ years of B2B accounts receivable or commercial collections experience.
• Proven success managing a high-volume portfolio in a fast-paced environment.
• Consistent track record of meeting or exceeding collection goals.
• Strong negotiation, problem-solving, and communication skills.
• Ability to build professional customer relationships while confidently requesting payment.
• Strong organizational and time-management skills.
• Experience with ERP systems and Microsoft Excel.
• Ability to work independently and collaborate effectively across departments.

Preferred

• Experience in manufacturing, distribution, wholesale, or membership-based organizations.
• Experience supporting multiple entities, currencies, or international customers.
• Knowledge of credit policies, aging reports, deductions, and dispute resolution.

What We're Looking For

• Goal-oriented and results-driven.
• Strong sense of ownership and accountability.
• Adaptable and receptive to coaching and change.
• Professional, positive, and customer focused.
• Collaborative team player with excellent communication skills.
• Ability to balance persistence with professionalism.

Performance Expectations

• Achieve weekly and monthly collection goals.
• Maintain timely customer follow-up and accurate documentation.
• Reduce aging balances and improve portfolio performance.
• Respond to customer inquiries promptly and professionally.
• Partner with internal teams to resolve payment obstacles.
• Contribute to process improvements and continuous improvement initiatives.

If you're looking for an opportunity to make an impact in a fast-paced environment and enjoy building relationships while driving results, we'd love to hear from you.

EEO Notice

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail].

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

Representation Notice

For residents of Ontario, Canada: Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly).

Privacy Notice

Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR may access our policies here.

Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

• the individual's skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.