Accounts Receivable Clerk: Hospitality Billing & Collections

Fontainebleau Miami Beach; Miami Beach (FL); On-site; USD 38,000 - 48,000; Full time

Job summary

Fontainebleau Miami Beach is seeking a detail-oriented Accounts Receivable Clerk to manage billing and collections for transient, wholesaler and travel agent accounts within a luxury hotel environment.

You will handle invoices, payments, inquiries, and disputes, update profiles, and ensure contractual terms are met. The role requires strong math, Excel, and communication skills, with occasional remote collaboration across departments.

Qualifications

• High school education or equivalent; college degree preferred.
• Previous relevant experience preferred.

Responsibilities

• Preparation of Wholesaler invoices and bill out twice a month.
• Meal voucher billing.
• Upload Expedia invoices to their database for billing.
• Update Wholesaler Profiles.
• Apply payments received and research short payments.
• Answer inquiries and disputes.
• Ensure all Wholesaler accounts are paid according to contractual terms.
• Travel Agents: Update travel agent profiles.
• Contact agents and request W-9 or W-8 forms for commission payments and file once received.
• Research agent inquiries regarding short payments or non payments of commissions.
• Pay out commission on a bi-weekly basis.
• Accrue unpaid commissions at the end of the month.
• Credit Card Charge Backs/Inquiries: Research and review all charge backs and inquiries daily.
• Reply to credit card companies within terms after research.
• Follow up on results; posting and collection of charge backs.
• Write-off any uncollectible charge backs over 60 days old, then update reconciliation sheet.
• House Accounts: Adjustments to house accounts; prepare an excel sheet with details.
• Send related backup to Income Audit for revenue reclassification.
• Guest Inquiries: Answer the accounting guest line and disputes timely.
• Miscellaneous Billing: Collect transient guest balances not settled at check out.
• Walk billing; NSF check billing; post daily check log for deposits and city ledger.
• Check Deposit Ledger weekly and refund or clear cancelled reservations with balances.

Skills

Basic math skills

Office equipment

Word processing

Spreadsheet applications

English communication

Interpersonal with staff

Education

High school diploma or equivalent

College degree preferred

Job description

Fontainebleau Miami Beach is seeking a detail-oriented Accounts Receivable Clerk to manage billing and collections for transient, wholesaler and travel agent accounts within a luxury hotel environment.

You will handle invoices, payments, inquiries, and disputes, update profiles, and ensure contractual terms are met. The role requires strong math, Excel, and communication skills, with occasional remote collaboration across departments.