Finance & Accounting | Accounts Receivable Clerk

Fontainebleau Miami Beach; Miami Beach (FL); On-site; USD 38,000 - 48,000; Full time

Job summary

Fontainebleau Miami Beach is seeking a detail-oriented Accounts Receivable Clerk to manage billing and collections for transient, wholesaler and travel agent accounts within a luxury hotel environment.

You will handle invoices, payments, inquiries, and disputes, update profiles, and ensure contractual terms are met. The role requires strong math, Excel, and communication skills, with occasional remote collaboration across departments.

Qualifications

• High school education or equivalent; college degree preferred.
• Previous relevant experience preferred.

Responsibilities

• Preparation of Wholesaler invoices and bill out twice a month.
• Meal voucher billing.
• Upload Expedia invoices to their database for billing.
• Update Wholesaler Profiles.
• Apply payments received and research short payments.
• Answer inquiries and disputes.
• Ensure all Wholesaler accounts are paid according to contractual terms.
• Travel Agents: Update travel agent profiles.
• Contact agents and request W-9 or W-8 forms for commission payments and file once received.
• Research agent inquiries regarding short payments or non payments of commissions.
• Pay out commission on a bi-weekly basis.
• Accrue unpaid commissions at the end of the month.
• Credit Card Charge Backs/Inquiries: Research and review all charge backs and inquiries daily.
• Reply to credit card companies within terms after research.
• Follow up on results; posting and collection of charge backs.
• Write-off any uncollectible charge backs over 60 days old, then update reconciliation sheet.
• House Accounts: Adjustments to house accounts; prepare an excel sheet with details.
• Send related backup to Income Audit for revenue reclassification.
• Guest Inquiries: Answer the accounting guest line and disputes timely.
• Miscellaneous Billing: Collect transient guest balances not settled at check out.
• Walk billing; NSF check billing; post daily check log for deposits and city ledger.
• Check Deposit Ledger weekly and refund or clear cancelled reservations with balances.

Skills

Basic math skills

Office equipment

Word processing

Spreadsheet applications

English communication

Interpersonal with staff

Education

High school diploma or equivalent

College degree preferred

Job description

\"IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART.\"

• Morris Lapidus

A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design, contemporary art, music, fashion and technology merge into a vibrant new kind of guest experience. Guests are invited to enter a world where they are free to play, shop, dine, spa, meet or simply relax - however they define a perfect day. Situated on oceanfront Collins Avenue in the heart of Millionaire's Row, Fontainebleau Miami Beach is one of the most historically and architecturally significant hotels on Miami Beach. Opened in 1954 and designed by Morris Lapidus, it was the most luxurious hotel on Miami Beach, and is thought to be the most significant building of Lapidus' career.The Accounts Receivable clerk will be responsible for the billing and collections of transient and wholesaler guests.

Essential Functions

Wholesaler Billing

• Preparation of Wholesaler invoices and bill out twice a month
• Meal voucher billing
• Upload Expedia invoices to their database for billing
• Update Wholesaler Profiles
• Apply payments received and research short payments
• Answer inquiries and disputes
• Ensure all Wholesaler accounts are paid according to contractual terms

Travel Agents

• Update travel agent profiles
• Contact agents and request W-9 and or W-8 forms for commission payments and file once received
• Research agent inquiries regarding short payments or non payments of commissions
• Pay out commission on a bi-weekly basis
• Accrue unpaid commissions at the end of the month

Credit Card Charge Backs/Inquiries-

• Research and review all charge backs and or inquiries daily
• Once all research is complete, reply to the credit card companies within terms requested
• Follow up on results
• Posting and collection of all charge backs
• Write-off any uncollectible charge backs over 60 days old, then update the Reconciliation sheet on the “S’” drive

House Accounts

• Make proper adjustments to the house accounts
• Prepare an excel sheet with all the adjustment details for tracking purposes
• Send all related back-up to Income Audit for proper revenue reclassification

Guest Inquiries

• Answer the Accounting guest line
• Answer guest disputes in a timely and courteous manner

Miscellaneous Billing

• Collect transient guest balances not settled at check out by the Front Office
• Walk billing
• NSF check billing
• Post the daily check log for advance deposits and city ledger
• Check the Deposit Ledger Report on a weekly basis and refund or clear any cancelled reservations with outstanding deposit balances

• SKILLS AND KNOWLEDGE
  • Ability to perform basic math skills.
  • Ability to operate office equipment (i.e., computer, 10-key, copier, fax, and telephone).
  • Computer literate in word processing and spreadsheet applications.
  • Ability to read, write, and communicate in English.
  • Ability to communicate effectively and establish and maintain effective working relationships with staff.
  • Knowledge, understanding, and compliance of policies and procedures, job descriptions, daily memorandums, chemical labels, and other instructions.

Education And Experience

• High school education or equivalent. College degree preferred.
• Previous relevant experience preferred.

WORK ENVIRONMENT

Work is performed in an office environment. Ability to tolerate varying conditions of noise level, temperature, illumination, and air quality. Assignments may include remote accounting related work in other departments, storerooms, or in the outlets of the resort as needed.

PHYSICAL DEMANDS

Requires mobility. May require prolonged standing and walking. Ability to grasp, lift, and carry supplies weighing a maximum of 50 pounds. Ability to distinguish letters, symbols, and colors. Normal vision and hearing range. Eye/hand coordination and manual dexterity. Ability to work as scheduled day or night, weekdays and/or weekends. Ability to add, subtract, multiply, or divide with ease.