Accounts Receivable Analyst - Help Restore Homes & Cash Flow

Thomasville Restoration, LLC; Baltimore (MD); On-site; USD 55,000 - 75,000; Full time

Job summary

Thomasville Restoration, LLC in the Baltimore area is seeking an Accounts Receivable Analyst to help maintain cash flow and support our Mid-Atlantic growth. You will manage collections, coordinate with insurers, and assist homeowners through loss-draft paperwork, while upholding our Family First, Compassion, and Communication culture.

The ideal candidate has 2+ years AR experience, a Bachelor's degree preferred, strong Excel and communication skills, and the ability to work independently in a

Qualifications

• 2+ years of accounts receivable or collections experience.
• Bachelor's degree preferred.
• Strong communication and negotiating abilities.
• Detail-oriented with excellent time management.

Responsibilities

• Collect customer payments to meet due dates and targets.
• Monitor job completion status and request payments from third-party administrators, insurance carriers, and other stakeholders per their policies and procedure.
• Assist homeowners in navigating mortgage companies' loss draft processes and paperwork.
• Conduct outbound collection calls, building rapport with customers and ensuring a positive experience with Thomasville Restoration.
• Identify and resolve issues contributing to account delinquency, collaborating with estimators, project managers, and senior management as needed.
• Resolve customer/client discrepancies and short payments.
• Develop repayment plans and process account adjustments.
• Update account status records and document all conversations, agreements, and action plans.
• Identify and implement opportunities to streamline billing and collection processes.
• Produce regular reporting on collection activity and accounts receivable status.
• Perform additional tasks and duties to support the Accounts Receivable Department

Skills

Strong communication

Problem-solving

Negotiation

Attention to detail

Time management

Education

Bachelor's degree preferred

Tools

Excel

Microsoft Office

Job description

Thomasville Restoration, LLC in the Baltimore area is seeking an Accounts Receivable Analyst to help maintain cash flow and support our Mid-Atlantic growth. You will manage collections, coordinate with insurers, and assist homeowners through loss-draft paperwork, while upholding our Family First, Compassion, and Communication culture.

The ideal candidate has 2+ years AR experience, a Bachelor's degree preferred, strong Excel and communication skills, and the ability to work independently in a