Account Receivable Analyst

Thomasville Restoration, LLC; Baltimore (MD); On-site; USD 55,000 - 75,000; Full time

Job summary

Thomasville Restoration, LLC in the Baltimore area is seeking an Accounts Receivable Analyst to help maintain cash flow and support our Mid-Atlantic growth. You will manage collections, coordinate with insurers, and assist homeowners through loss-draft paperwork, while upholding our Family First, Compassion, and Communication culture.

The ideal candidate has 2+ years AR experience, a Bachelor's degree preferred, strong Excel and communication skills, and the ability to work independently in a

Qualifications

• 2+ years of accounts receivable or collections experience.
• Bachelor's degree preferred.
• Strong communication and negotiating abilities.
• Detail-oriented with excellent time management.

Responsibilities

• Collect customer payments to meet due dates and targets.
• Monitor job completion status and request payments from third-party administrators, insurance carriers, and other stakeholders per their policies and procedure.
• Assist homeowners in navigating mortgage companies' loss draft processes and paperwork.
• Conduct outbound collection calls, building rapport with customers and ensuring a positive experience with Thomasville Restoration.
• Identify and resolve issues contributing to account delinquency, collaborating with estimators, project managers, and senior management as needed.
• Resolve customer/client discrepancies and short payments.
• Develop repayment plans and process account adjustments.
• Update account status records and document all conversations, agreements, and action plans.
• Identify and implement opportunities to streamline billing and collection processes.
• Produce regular reporting on collection activity and accounts receivable status.
• Perform additional tasks and duties to support the Accounts Receivable Department

Skills

Strong communication

Problem-solving

Negotiation

Attention to detail

Time management

Education

Bachelor's degree preferred

Tools

Excel

Microsoft Office

Job description

Thomasville Restoration's vision is to be the #1 most trusted and respected restoration company.

Pay: $55,000.00 - $75,000.00 per year

About Thomasville Restoration

Thomasville Restoration's vision is to be the #1 restoration company in the Mid-Atlantic Region. To help achieve this goal and support our growth, we are adding an Accounts Receivable Analyst. This position offers a unique opportunity to support our mission of putting families' homes and lives back together across the Mid-Atlantic while upholding our culture of Family First, Compassion, and Communication.

What You'll Do

• Collect customer payments in line with due dates to meet delinquency and average-days-to-collect targets
• Monitor job completion status and request payments from third-party administrators, insurance carriers, and other stakeholders per their policies and procedure
• Assist homeowners in navigating mortgage companies' loss draft processes and paperwork
• Conduct professional outbound collection calls, building rapport with customers and ensuring a positive experience with Thomasville Restoration
• Identify and resolve issues contributing to account delinquency, collaborating with estimators, project managers, and senior management as needed
• Resolve customer/client discrepancies and short payments
• Develop repayment plans and process account adjustments
• Update account status records and document all conversations, agreements, and action plans
• Identify and implement opportunities to streamline billing and collection processes
• Produce regular reporting on collection activity and accounts receivable status
• Perform additional tasks and duties to support the Accounts Receivable Department

Who You Are

• Bachelor's degree preferred
• 2+ years of accounts receivable or collections experience, preferably within the construction or restoration industry
• Strong work ethic, integrity, positive attitude, and attention to detail
• Self-motivated professional with a passion for improvement
• Commitment to protecting confidential customer and company information
• Ability to work independently in a fast-paced, growing environment
• Excellent time management and organizational skills with the ability to prioritize
• Strong communication (verbal and written), problem-solving, and negotiation skills
• Ability to build strong relationships with homeowners, insurance adjusters, and colleagues
• Proficiency in Microsoft Office (especially Excel)

Your Impact

As an Accounts Receivable Analyst, you play a pivotal role in maintaining the financial health of Thomasville Restoration. Your accuracy, persistence, and ability to build positive relationships ensure cash flow remains strong and sustainable. By keeping collections on track and supporting both customers and colleagues, you directly contribute to the company’s growth and its mission of restoring homes and putting lives back together.

Thomasville Restoration's vision is to be the #1 most trusted and respected restoration company.