Accounts Receivable Specialist, Restoration COE

HighGround; Irving (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical plans with $0 employee premium

FSA medical and dependent spending

HSA available with high deductible

Vision and Dental Insurance

Disability insurance

Life Insurance

401k with company matching

Paid time off and holidays

Company matching on 401(k) up to 6%

Job summary

HighGround is seeking an Accounts Receivable Specialist (Restoration) to resolve complex AR matters, negotiate insurance claims, and collaborate across Operations, Estimating, Accounting, and Leadership. This role focuses on root-cause analysis, documentation, and process improvements to improve collectability across multiple restoration brands.

Ideal candidates will have 3+ years in AR or insurance claims within the restoration sector, strong negotiation skills, and proficiency with tools like

Qualifications

• Three (3) or more years of experience in Accounts Receivable, Insurance Claims, Restoration, or related field.
• Restoration industry experience strongly preferred.
• Working knowledge of restoration workflows, estimating principles, insurance claims, and restoration documentation.
• Understanding of IICRC standards, restoration terminology, and industry best practices.
• Experience negotiating with insurance carriers and resolving complex account issues.
• Strong analytical, research, critical thinking, and problem-solving skills.
• Excellent communication and relationship-building skills with the ability to influence outcomes while maintaining professionalism.
• Ability to research applicable laws, lien rights, public records, supporting documentation, and industry resources.
• High attention to detail with exceptional organizational and documentation skills.
• Proficiency with Microsoft Office, including Excel.

Responsibilities

• Serve as the primary resource for complex accounts requiring insurance negotiations, operational intervention, documentation review, or advanced problem solving.
• Negotiate claim settlements with insurance carriers by reviewing estimates, supporting documentation, industry standards, and applicable claim information to achieve timely and appropriate financial resolution.
• Analyze outstanding accounts to identify root causes of payment delays and develop strategies to remove barriers preventing collection.
• Review estimates, invoices, project documentation, photographs, contracts, supporting records, and related documentation to ensure accounts are accurate, defensible, and positioned for successful resolution.
• Research applicable laws, lien rights, public records, industry resources, and other supporting information to strengthen negotiations and assist with complex collection matters.
• Partner with Operations, Estimating, Accounting, Leadership, and Collections Specialists to resolve project issues, documentation deficiencies, customer concerns, and operational challenges affecting payment.
• Provide guidance and support to Collections Specialists by assisting with escalated accounts, sharing industry knowledge, and recommending effective resolution strategies.
• Identify trends impacting collections and collaborate on process improvements that strengthen operational workflows, improve collectability, and support the continued development of the Accounts Receivable Center of Excellence.
• Maintain detailed documentation of negotiations, account activity, settlement discussions, research findings, and recommended next steps.
• Support multiple brands and service lines while promoting consistency, operational excellence, and best practices across the organization.

Skills

Insurance Claims

Restoration Knowledge

Microsoft Excel

Communication

Analytical Thinking

Research Skills

Attention to Detail

Documentation

Negotiation with Insurers

Tools

Xactimate

XactAnalysis

DASH/Restoration365

Sage Intacct

Job description

HighGround is seeking an Accounts Receivable Specialist (Restoration) to resolve complex AR matters, negotiate insurance claims, and collaborate across Operations, Estimating, Accounting, and Leadership. This role focuses on root-cause analysis, documentation, and process improvements to improve collectability across multiple restoration brands.

Ideal candidates will have 3+ years in AR or insurance claims within the restoration sector, strong negotiation skills, and proficiency with tools like