Accounts Operations Liaison & Order Specialist

Alorica Inc.; United States; Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

Alorica Inc. is seeking a detail-oriented Business Operations Support Specialist to act as a liaison between Sales, Demand Planning, and Supply Planning teams.

You will manage day-to-day operational needs of major accounts, resolve customer inquiries promptly, and uphold high service levels across the business. You will own the full order lifecycle, generate daily reports, and coordinate with multiple teams to ensure product availability and accurate data mapping.

Qualifications

• 2+ years in order management, supply chain or customer service.
• Proficiency in SAP and MS Office.
• Advanced Excel with data analysis and reporting.
• Strong communication and organizational skills.

Responsabilités

• Manage full order lifecycle from processing to reconciliation.
• Generate and distribute daily reports for designated key accounts.
• Serve as primary contact with customer service on order status and availability.
• Coordinate with PSI/SCM to ensure product availability and escalations.
• Collaborate with Sales to resolve order discrepancies and errors.
• Maintain detailed information logs for Home Appliance accounts.
• Ensure accurate system data mapping with support teams.
• Prepare and process Commercial Invoices.

Connaissances

Order management

Communication

Organization

Interpersonal skills

Problem solving

Team collaboration

Attention to detail

Customer service

Outils

SAP

MS Office Suite

Excel

PowerPoint

Description du poste

Alorica Inc. is seeking a detail-oriented Business Operations Support Specialist to act as a liaison between Sales, Demand Planning, and Supply Planning teams.

You will manage day-to-day operational needs of major accounts, resolve customer inquiries promptly, and uphold high service levels across the business. You will own the full order lifecycle, generate daily reports, and coordinate with multiple teams to ensure product availability and accurate data mapping.