Accounting Success Manager – In-Office (SF/NY)

Campfire; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

A core accounting platform company in New York is seeking a Customer Experience representative to enhance customer adoption and support. In this full-time position, you will collaborate with customers to understand their accounting software needs, provide training, and ensure effective usage. Ideal candidates will have 2+ years in accounting or finance, a Bachelor's degree, and exceptional communication skills. This role offers a dynamic work environment with opportunities to grow and contribute significantly to the team's success.

Qualifications

• 2+ years of experience in accounting audit, accounting or finance.
• Strong technical aptitude and ability to quickly learn new software.
• Exceptional communication and interpersonal skills.

Responsibilities

• Provide training sessions to users to ensure software proficiency.
• Collaborate with product teams to communicate customer feedback.
• Maintain account management best practices and documentation.

Skills

Accounting audit experience

Proficiency in Microsoft Excel/Google Sheets

Technical aptitude

Communication skills

Problem-solving mindset

Education

Bachelor's degree or equivalent experience

Job description

A core accounting platform company in New York is seeking a Customer Experience representative to enhance customer adoption and support. In this full-time position, you will collaborate with customers to understand their accounting software needs, provide training, and ensure effective usage. Ideal candidates will have 2+ years in accounting or finance, a Bachelor's degree, and exceptional communication skills. This role offers a dynamic work environment with opportunities to grow and contribute significantly to the team's success.