Customer Success Manager

Campfire; San Francisco (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Cerebras is seeking a full-time Customer Experience team member in San Francisco to support Campfire customers. The role involves understanding customer needs in accounting software and providing necessary training and documentation.

With 2+ years of experience in accounting, the ideal candidate possesses strong communication skills and is proactive in solving customer needs. You'll collaborate closely with product and engineering teams to enhance customer satisfaction.

Qualifications

• 2+ years of experience in accounting audit, accounting, or finance.
• At least 1 year in implementation, solutions, support or customer success role preferred.
• Intermediate-level Microsoft Excel/Google Sheets skills.

Responsibilities

• Provide training sessions to ensure users are proficient with the software.
• Serve as the primary point of contact for assigned customers.
• Collaborate with product and engineering teams to communicate customer bugs and feature requests.
• Develop and maintain account management and support best practices.

Skills

Accounting expertise

Customer support

Technical aptitude

Excel skills

Education

Bachelor's degree in a relevant field

Job description

Location

San Francisco

Employment Type

Full time

Location Type

On-site

Department

Implementation & Customer Success

Please note: this role is required to be based in San Francisco, the entire team goes into the office 5 days per week and you will be working alongside your peers.

Position Overview

As a full-time member of our Customer Experience team, you will play a critical role in driving ongoing adoption and support for Campfire customers. You'll work closely with existing customers to understand ongoing accounting software needs and provide post‑go‑live support to help them achieve their accounting and business goals. You will report to the Head of Implementation & Customer Success as part of this role.

Key Responsibilities

• Serve as a Campfire accounting subject matter expert for our customers to provide training sessions to ensure users are proficient with the software.
• Serve as the primary point of contact for assigned customers.
• Collaborate with product and engineering teams to communicate customer bugs and feature requests.
• Develop and maintain account management and support best practices and documentation.

Experience

• 2+ years of experience in accounting audit, accounting or finance. Strong preference for candidates with experience in an in‑house or public accounting role.
• Bonus: at least 1 year of experience in an implementation, solutions, support or customer success role.
• Strong technical aptitude and ability to quickly learn new software platforms.
• Intermediate‑level Microsoft Excel/Google Sheets skills.
• Bachelor's degree or equivalent experience in a relevant field.

Personal Attributes

• Highly proactive, adaptable, and capable of working in a fast‑paced environment.
• Excellent attention to detail and ability to work under tight deadlines.
• Exceptional communication and interpersonal skills.
• Problem‑solving mindset with the ability to translate customer needs into practical solutions.
• A growth mindset with a focus on continuous improvement.