Accounting CX Manager - Drive Adoption & Fast Close (SF)

Campfire; San Francisco (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

A growing accounting platform in San Francisco is looking for a Customer Experience team member to support customers in using their accounting software. This full-time role involves training, collaboration with technical teams, and customer support. Ideal candidates will have at least 2 years of experience in accounting or finance, along with strong communication skills. Competitive offerings with a focus on professional development are available.

Responsibilities

• Provide training sessions on accounting software.
• Serve as the primary point of contact for customers.
• Collaborate with product and engineering teams for feedback.
• Maintain best practices and documentation.

Skills

Accounting audit experience

Customer support

Technical aptitude

Communication skills

Education

Bachelor's degree in a relevant field

Tools

Microsoft Excel

Google Sheets

Job description

A growing accounting platform in San Francisco is looking for a Customer Experience team member to support customers in using their accounting software. This full-time role involves training, collaboration with technical teams, and customer support. Ideal candidates will have at least 2 years of experience in accounting or finance, along with strong communication skills. Competitive offerings with a focus on professional development are available.