Accounting Customer Success Manager

Campfire; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

A core accounting platform company in New York is seeking a Customer Experience representative to enhance customer adoption and support. In this full-time position, you will collaborate with customers to understand their accounting software needs, provide training, and ensure effective usage. Ideal candidates will have 2+ years in accounting or finance, a Bachelor's degree, and exceptional communication skills. This role offers a dynamic work environment with opportunities to grow and contribute significantly to the team's success.

Qualifications

• 2+ years of experience in accounting audit, accounting or finance.
• Strong technical aptitude and ability to quickly learn new software.
• Exceptional communication and interpersonal skills.
• Excellent communication and interpersonal skills.
• Proactive, detail-oriented with the ability to work in a fast-paced environment.

Responsibilities

• Provide training sessions to users to ensure software proficiency.
• Collaborate with product teams to communicate customer feedback.
• Maintain account management best practices and documentation.
• Develop and maintain account management and support documentation.

Skills

Accounting audit experience

Proficiency in Microsoft Excel/Google Sheets

Technical aptitude

Communication skills

Problem-solving mindset

Education

Bachelor's degree or equivalent experience

Job description

Please note: this role is required to be based in San Francisco or New York, the entire team goes into the office 5 days per week and you will be working alongside your peers.

Our Story

Campfire is a next‑gen core accounting platform built for modern mid‑market finance teams. We help them close fast and scale even faster. Our platform replaces outdated legacy ERPs and manual accounting processes with automation‑driven solutions that simplify and accelerate finance workflows. In the past year alone, we have grown 10x, driven by strong customer demand and a product that delivers real results for accounting & finance teams. As we prepare for our upcoming Series A fundraise, we are scaling quickly and building the future of finance by giving teams the clarity, control, and strategic visibility they need to lead with confidence.

Position Overview

As a full‑time member of our Customer Experience team, you will play a critical role in driving ongoing adoption and support for Campfire customers. You'll work closely with existing customers to understand ongoing accounting software needs and provide post‑go‑live support to help them achieve their accounting and business goals. You will report to the Head of Implementation & Customer Success as part of this role.

Key Responsibilities

• Serve as a Campfire accounting subject matter expert for our customers to provide training sessions to ensure users are proficient with the software.
• Serve as the primary point of contact for assigned customers.
• Collaborate with product and engineering teams to communicate customer bugs and feature requests.
• Develop and maintain account management and support best practices and documentation.

Experience

• 2+ years of experience in accounting audit, accounting or finance. Strong preference for candidates with experience in an in‑house or public accounting role.
• Bonus: at least 1 year of experience in an implementation, solutions, support or customer success role.
• Strong technical aptitude and ability to quickly learn new software platforms.
• Intermediate‑level Microsoft Excel/Google Sheets skills.
• Bachelor's degree or equivalent experience in a relevant field.

Personal Attributes

• Highly proactive, adaptable, and capable of working in a fast‑paced environment.
• Excellent attention to detail and ability to work under tight deadlines.
• Exceptional communication and interpersonal skills.
• Problem‑solving mindset with the ability to translate customer needs into practical solutions.
• A growth mindset with a focus on continuous improvement.