Accounting Software Support Specialist

Thomson Reuters; Frisco (TX); On-site; USD 48,000 - 55,000; Full time

Job summary

Tundra Technical Solutions, the operator of this Talent Community, seeks a Product Support Associate Contractor to provide timely technical assistance for Accounting CS. You will handle inquiries by phone or chat, troubleshoot issues, document interactions, and collaborate with product teams to drive improvements.

This role requires strong communication, problem-solving, and dedication to customer satisfaction. Flexible shifts and strong teamwork are valued to meet department goals.

Qualifications

• High school diploma or equivalent; associate or bachelor’s preferred.
• Experience in technical support in a customer-focused environment.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Respond to customer inquiries via phone and chat with professional support.
• Troubleshoot and resolve software/hardware issues; escalate when needed.
• Guide clients with clear, step-by-step solutions.
• Document interactions accurately and follow up to ensure satisfaction.
• Collaborate with product teams to communicate feedback and improvements.
• Adhere to data security and privacy guidelines.

Skills

Customer service

Communication skills

Problem-solving

Time management

Independent worker

Team collaboration

Adaptability

Attention to detail

Education

High school diploma

Associate degree or equivalent

Bachelor's degree in related field advantageous

Tools

Help desk software

Remote support tools

Job description

Tundra Technical Solutions, the operator of this Talent Community, seeks a Product Support Associate Contractor to provide timely technical assistance for Accounting CS. You will handle inquiries by phone or chat, troubleshoot issues, document interactions, and collaborate with product teams to drive improvements.

This role requires strong communication, problem-solving, and dedication to customer satisfaction. Flexible shifts and strong teamwork are valued to meet department goals.