Account Support Specialist - Bonus-Eligible & Customer Growth

Hytec Solutions; Orlando (FL); On-site; USD 58,454,000 - 79,085,000; Full time

Job summary

Hytec Solutions in Orlando seeks an Account Support Representative to handle customer inquiries by phone, email and live chat. You will be the primary contact for order updates, issue notifications, and day-to-day account support, ensuring quality and reliability in service.

Requirements include a high school diploma or GED, strong organization, teamwork, and a friendly personality. You may travel for at least one customer visit per year and participate in trade shows to build partnerships and

Qualifications

• Minimum high school diploma or GED.
• Experience in customer service or support roles.
• Ability to work in a team environment and meet sales goals.

Responsibilities

• Handle daily customer inquiries via phone, email, and live chat.
• Respond to emails within the hour.
• Make timely calls to customers for account updates and issues.
• Build rapport with customers and maintain up-to-date contact information.
• Coordinate with sales to support customer needs and actions.
• Travel for at least one customer visit per year and attend trade shows.

Skills

Customer service

CRM software

Phone support

Email correspondence

Sales goal attainment

Education

High School Diploma or GED

Tools

CRM software

Job description

Hytec Solutions in Orlando seeks an Account Support Representative to handle customer inquiries by phone, email and live chat. You will be the primary contact for order updates, issue notifications, and day-to-day account support, ensuring quality and reliability in service.

Requirements include a high school diploma or GED, strong organization, teamwork, and a friendly personality. You may travel for at least one customer visit per year and participate in trade shows to build partnerships and