Customer Success Representative

FF Inc; Orlando (FL); Sur place; USD 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Bonuses

Hands-on training

Career growth

Team environment

Résumé du poste

FF Inc in Orlando, FL is seeking a Customer Success Representative to guide clients from onboarding to ongoing value realization. You will be the primary contact, resolve issues, and build lasting relationships to drive adoption of our products and services.

You’ll collaborate with cross-functional teams, document interactions, and identify opportunities to improve the customer experience. The role emphasizes proactive support, strong communication, and a genuine passion for helping customers

Qualifications

• Experience in customer success or service is helpful but not required.
• Ability to onboard customers and guide through best practices.
• Strong communication and problem-solving skills.
• Ability to manage multiple requests and stay organized.
• Familiarity with CRMs and data entry.

Responsabilités

• Serve as main contact for customer questions and ongoing support
• Assist customers with onboarding, setup, or activation
• Understand customer needs and guide through best practices
• Follow up to ensure satisfaction and success
• Troubleshoot issues and escalate to internal teams
• Maintain accurate records of interactions and progress
• Provide personalized service by understanding goals and challenges
• Monitor accounts to identify improvement opportunities
• Collaborate with team to enhance customer experience

Connaissances

Strong communication

Interpersonal skills

Problem solving

CRM basics

Customer service experience

Organized and detail-oriented

Positive attitude under pressure

Outils

HubSpot

Salesforce

CRM systems

Description du poste

Location: Orlando, FL

Employment Type: Full-Time

About The Role

We are looking for a friendly, proactive, and customer-focused Customer Success Representative to support our clients throughout their entire experience with our company. In this role, you will act as the primary point of contact for customers, helping them onboard, answering questions, resolving issues, and ensuring they get the most value from our products or services. This is an excellent opportunity for someone who enjoys building relationships, providing support, and helping customers succeed.

Key Responsibilities

• Serve as the main point of contact for customer questions, requests, and ongoing support
• Assist customers with onboarding, setup, or service activation
• Understand customer needs and guide them through best practices or solutions
• Follow up with customers to ensure satisfaction and successful use of services
• Troubleshoot issues and escape to internal teams when necessary
• Maintain accurate records of customer interactions, updates, and progress
• Provide personalized service by understanding customer goals and challenges
• Monitor customer accounts to identify opportunities for improvement or additional support
• Collaborate with team members to enhance the customer experience and streamline processes

Qualifications

• Strong communication and interpersonal skills
• Friendly, patient, and comfortable supporting customers of all backgrounds
• Ability to problem-solve and manage multiple requests at once
• Basic computer literacy, including navigating systems or CRMs
• Experience in customer success, customer service, sales support, or account management is helpful but not required
• Highly organized, reliable, and detail-oriented
• Ability to maintain a positive attitude in busy or challenging situations

What We Offer

• Competitive pay with performance bonuses
• Hands‑on training and ongoing coaching
• Opportunities to grow into senior customer success or account manager roles
• Supportive and collaborative team environment

Ideal Candidate

The ideal candidate is someone who genuinely enjoys helping people and wants to build strong, long‑term relationships with customers. You’ll thrive here if you’re proactive, resourceful, patient, and committed to delivering an excellent customer experience from start to finish

Skills: revenue,customer,customer satisfaction,consultative mindset,sales collaboration,communication,training,hubspot,product adoption,consultative approach,renewal conversations,upselling,goal-oriented,crm tools,renewal management,strategic conversations,communication skills,upsell,saas,saas experience,onboarding,crm,customer engagement,sales,kpi management,renewal,cross-functional collaboration,client retention,customer success platforms,customer health tracking,customer success,product training,relationship management,salesforce