Account Support Representative

Hytec Solutions; Orlando (FL); Vor Ort; USD 58.454.000 - 79.085.000; Vollzeit

Zusammenfassung

Hytec Solutions in Orlando seeks an Account Support Representative to handle customer inquiries by phone, email and live chat. You will be the primary contact for order updates, issue notifications, and day-to-day account support, ensuring quality and reliability in service.

Requirements include a high school diploma or GED, strong organization, teamwork, and a friendly personality. You may travel for at least one customer visit per year and participate in trade shows to build partnerships and

Qualifikationen

• Minimum high school diploma or GED.
• Experience in customer service or support roles.
• Ability to work in a team environment and meet sales goals.

Aufgaben

• Handle daily customer inquiries via phone, email, and live chat.
• Respond to emails within the hour.
• Make timely calls to customers for account updates and issues.
• Build rapport with customers and maintain up-to-date contact information.
• Coordinate with sales to support customer needs and actions.
• Travel for at least one customer visit per year and attend trade shows.

Kenntnisse

Customer service

CRM software

Phone support

Email correspondence

Sales goal attainment

Ausbildung

High School Diploma or GED

Tools

CRM software

Jobbeschreibung

Pay for this position will be $24/ hr + $500-$1000 per month bonusbased on department sales goals

The Account Support Representative (ASR) will provide support to the customer and ensure that Hytec's overall commitment to quality and reliable service is being maintained. The ASR will function as the primary representative to receive incoming calls from customers to handle their day to day needs. The ASR will contact customers to inform them of any issues with current orders when specified in work-flow processes.

Responsibilities

• Works to provide answers to daily questions from customers
• Provide responses back to customer's emails within the hour
• Call customers in a timely manner regarding their account
• Provide Customer Support on the Live Chat and answer the chat within 30 seconds
• Complete CRM's on a daily basis
• Research items on the No stock report and contact customer within the hour
• Research items on the Canceled Report and contact customer before cut-off time
• Research items on the Failed Part Search Report
• Build a rapport with Customers
• Ensure we have the most updated information on file for their customer
• Make routine calls and promotional mailings to customers to build the business partnership between Hytec and customer.
• Remain advised of competition activity and industry events
• Work along with sales reps to better assist customers.

Travel Requirements / Special Duties

Travel requirements will be based on various requirements of the department. The ASR may be required to travel on at least one customer visits per year and may berequired to attend trade shows.

Job Requirements

• Previous customer service experience
• High School Diploma or GED
• Highly organized individual
• Ability to work in a team environment
• Outgoing and Friendly Personality
• High level of organization
• Ability to meet sales goals
• Travel for at least one customer visit per year
• Attend trade shows
• Ability to work with CRM's