Account & Supplier Risk Investigator – Flexible Scheduling

Expedia Group; Honolulu (HI); On-site; USD 39,000 - 62,500; Full time

Job summary

Expedia Group is seeking an Account & Supplier Risk Investigator I to help protect partners, customers and our business from unauthorized access and fraudulent activity. You will monitor activity across Expedia Group accounts and supply partners, making real-time risk assessments.

The role requires analytical thinking, SQL/Big data query experience, and strong communication to collaborate with internal and external stakeholders.

Qualifications

• Relevant experience in eCommerce risk environments.
• Proven capacity for analytical thought.
• Experience with SQL, Redshift, Qubole, or Splunk desirable; ability to learn data mining tools essential.
• Superb interpersonal skills and effective communication with internal and external parties.
• High degree of self-motivation and continuous improvement mindset.
• Flexibility to adapt and handle multiple assignments while working independently.
• Enjoy working as part of a creative, adaptable team within an evolving area of the company.
• Attention to detail and ability to prioritize work to meet business needs.

Responsibilities

• Support multiple real-time work queues and out-of-queue monitoring tasks, making independent, accurate decisions on high-risk behaviors across Expedia Group accounts and supply partners
• Consistently maintain or exceed required performance standards related to productivity, quality, and efficiency
• Execute pre-written SQL and Redshift database queries to retrieve data for investigations
• Participate in initiatives to identify improvements in tools and processes
• Provide feedback on critical issues impacting the team workflow, including bugs, data gaps, and technical problems
• Maintain up-to-date knowledge of the account and supplier risk space
• Respond to and resolve inbound customer and partner escalations
• Suggest changes to policies and procedures to enhance team effectiveness
• May be required to support business continuity emergencies, as requested by leadership
• Support other duties as assigned

Skills

Analytical thinking

Interpersonal communication

Adaptability

Multitasking

Tools

SQL

Redshift

Qubole

Splunk

Job description

Expedia Group is seeking an Account & Supplier Risk Investigator I to help protect partners, customers and our business from unauthorized access and fraudulent activity. You will monitor activity across Expedia Group accounts and supply partners, making real-time risk assessments.

The role requires analytical thinking, SQL/Big data query experience, and strong communication to collaborate with internal and external stakeholders.