Fraud & Risk Investigator II — AI-Driven, Hybrid Role

Expedia, Inc.; Springfield (MO); Hybrid; USD 47,000 - 65,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Employee Assistance Program

Wellness travel reimbursement

Travel discounts

IATAN membership

Job summary

Expedia Group in Springfield, MO is seeking a Fraud & Risk Investigator II to join our Enterprise Technology fraud & security team. You will analyze high-risk transactions, use AI-assisted tools, and document findings with precision to prevent loss while protecting customer data.

The role requires strong investigative skills, comfort with SQL and Excel, and the ability to work in a hybrid environment. Weekend/odd hours may be required.

Qualifications

• 1+ year in a detail-oriented investigative/analytical role.
• Proven track record of meeting productivity and quality goals.
• Ability to document findings clearly, in writing and verbally.
• Experience in fast-paced queue-based environment with AI-enabled tools.
• Willingness to learn generative AI tools and protect customer data.
• Proficiency with Microsoft 365 and strong internet research skills.

Responsibilities

• Monitor queues to analyze high-risk transactions for potential fraud.
• Leverage AI tools to summarize case details and surface insights, validating output.
• Manage communications across channels with internal teams and customers.
• Communicate fraud trends effectively with peers and leadership.
• Provide feedback to improve AI tool performance.
• Run standard SQL queries to extract data and generate reports.
• Work in a hybrid environment to foster collaboration and team culture.

Skills

Detail-oriented

Investigative mindset

Analytical

AI tools interest

Documentation

Microsoft 365 proficiency

Tools

SQL

Excel

Job description

Expedia Group in Springfield, MO is seeking a Fraud & Risk Investigator II to join our Enterprise Technology fraud & security team. You will analyze high-risk transactions, use AI-assisted tools, and document findings with precision to prevent loss while protecting customer data.

The role requires strong investigative skills, comfort with SQL and Excel, and the ability to work in a hybrid environment. Weekend/odd hours may be required.