Hybrid AI-Driven Fraud & Risk Investigator II

Expedia; United States; Hybride; USD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Office access to Expedia offices

Résumé du poste

Expedia Group seeks a Fraud & Risk Investigator II to scrutinize high-risk transactions using AI-assisted insights and apply independent judgment. You will analyze data, summarize case details, and surface fraud-risk insights while ensuring data privacy and adherence to responsible AI guidelines.

You’ll work across internal teams and with external customers, documenting findings clearly and adapting to AI-enabled workflows in a fast-paced queue environment. Hybrid work setup offered.

Qualifications

• 1+ year in detail-oriented, investigative, or analytical roles (fraud prevention, payments, banking, compliance, loss prevention, QA, or travel/customer operations).
• Proven track record of meeting or exceeding productivity and quality goals.
• Ability to make sound, independent decisions with minimal supervision, including questioning AI recommendations.
• Ability to document findings clearly in writing and verbally.
• Experience in fast-paced, queue-based environments with multiple tasks and AI-enabled tools.
• Strong interest in learning generative AI tools and protecting customer data.

Responsabilités

• Monitor queues to assess high-risk transactions for potential fraud or abuse, using AI-assisted insights.
• Use approved AI tools to summarize case details, research activity, and surface risk insights with validation of output.
• Manage and respond to inquiries from internal teams and external customers across channels.
• Communicate fraud trends and insights with peers and leadership to foster collaboration.
• Provide feedback on AI tool performance and flag inaccuracies to improve support.
• Run standard SQL queries to extract data and generate routine fraud-detection reports, aided by AI when appropriate.
• Work in a hybrid environment to support collaboration and a positive team culture.

Connaissances

Detail-oriented

Investigative

Analytical

Fraud prevention

Quality goals

Independent decisions

AI tools awareness

Outils

SQL

Description du poste

Expedia Group seeks a Fraud & Risk Investigator II to scrutinize high-risk transactions using AI-assisted insights and apply independent judgment. You will analyze data, summarize case details, and surface fraud-risk insights while ensuring data privacy and adherence to responsible AI guidelines.

You’ll work across internal teams and with external customers, documenting findings clearly and adapting to AI-enabled workflows in a fast-paced queue environment. Hybrid work setup offered.