Fraud & Risk Investigator II - AI-Enabled, Hybrid

Expedia Group; Springfield (MO); Hybride; USD 47 000 - 65 000; Plein temps

Avantages offerts par ce poste

Health benefits

Paid time off

Travel discounts

Wellness program

IATAN membership

Résumé du poste

Expedia Group in Springfield, MO, is seeking a Fraud & Risk Investigator II to join our Enterprise Technology, Fraud & Security team. You will review high-risk transactions, validate AI-generated outputs, and collaborate with internal teams to prevent fraud while protecting customer data.

You’ll use SQL queries and approved AI tools in a hybrid work setting, contributing to timely investigations, reporting, and ongoing process improvements.

Qualifications

• 1+ year of professional experience in a detail-oriented, investigative, or analytical role, such as fraud prevention, payments or banking, compliance, loss prevention, quality assurance, or travel or customer operations.
• Proven track record of consistently meeting or exceeding productivity and quality goals.
• Demonstrable ability to make sound, independent decisions with minimal supervision, including knowing when to question or override AI-generated recommendations.
• Ability to document findings and explain decisions clearly and concisely, in writing and verbally.
• Experience working in a fast-paced, production or queue-based environment, with comfort managing multiple tasks autonomously and adapting to rapidly changing AI-enabled tools and workflows.
• Strong interest in learning generative AI tools to improve research, analysis, and productivity, with a commitment to verifying AI output and protecting customer data.
• Proficiency with Microsoft 365 (Outlook, Teams, Excel) and strong internet research skills.
• Willingness to work flexible hours, including weekends, holidays, and non-standard shifts; may occasionally require extended hours or work on unscheduled days.

Responsabilités

• Monitor multiple queues to assess and analyze high-risk transactions for potential fraud or abuse, using AI-assisted insights to inform, not replace, your independent judgment.
• Leverage approved AI tools, in line with Expedia Group’s responsible AI and data privacy guidelines, to summarize case details, research linked activity, and surface fraud-risk insights, critically validating all AI-generated output before acting on it.
• Manage and respond to incoming communications across various channels from both internal teams and external customers.
• Communicate emerging fraud trends and insights effectively with peers and leadership, fostering a collaborative and informed environment.
• Provide feedback on AI tool performance, flagging inaccurate or incomplete output, to help improve how AI supports our investigations.
• Utilize standard SQL queries to extract data and generate routine reports to support fraud detection efforts outside the queues, using AI tools where appropriate to speed up query writing and analysis.
• Work in a hybrid environment to foster collaboration, enhance communication, build strong relationships, and support a positive team culture.

Connaissances

Detail-oriented

Analytical thinking

Independent decision-making

Microsoft 365 proficiency

Strong research skills

Adaptable to AI tools

Time management

Communication skills

Outils

SQL

Case management systems

Queue management tools

AI tools (approved)

Description du poste

Expedia Group in Springfield, MO, is seeking a Fraud & Risk Investigator II to join our Enterprise Technology, Fraud & Security team. You will review high-risk transactions, validate AI-generated outputs, and collaborate with internal teams to prevent fraud while protecting customer data.

You’ll use SQL queries and approved AI tools in a hybrid work setting, contributing to timely investigations, reporting, and ongoing process improvements.