AI-Enhanced Fraud & Risk Investigator II

ACCA Careers; Springfield (MO); Hybrid; USD 47,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Employee Assistance Program

Wellness and travel reimbursement

Travel discounts

IATAN membership

Job summary

Expedia Group is seeking a Fraud & Risk Investigator II in Springfield, MO, to monitor high-risk transactions, validate AI-driven insights, and communicate findings across teams. The role emphasizes independent decision-making, rigorous documentation, and adapting to evolving AI tools in a hybrid work setting.

Qualified applicants bring 1+ year in a detail-oriented role, strong analytical skills, and proficiency with SQL and Microsoft 365. Flexibility for non-standard hours is required.

Qualifications

• 1+ year of professional experience in a detail-oriented, investigative, or analytical role.
• Proven track record of meeting or exceeding productivity and quality goals.
• Ability to document findings and explain decisions clearly and concisely.
• Experience in a fast-paced, queue-based environment with multiple tasks.
• Interest in generative AI tools and verifying AI output to protect customer data.
• Proficiency with Microsoft 365 and strong internet research skills.
• Willingness to work flexible hours, including weekends and holidays.

Responsibilities

• Monitor multiple queues to assess and analyze high-risk transactions for potential fraud or abuse, using AI-assisted insights to inform your judgment.
• Leverage approved AI tools to summarize case details, research linked activity, and surface fraud-risk insights, validating all AI output.
• Manage and respond to incoming communications across channels from internal teams and external customers.
• Communicate emerging fraud trends and insights with peers and leadership to foster collaboration.
• Provide feedback on AI tool performance and flag inaccuracies to improve AI support.
• Utilize SQL queries to extract data and generate routine reports to support fraud detection, using AI to speed up query writing.
• Work in a hybrid environment to foster collaboration and positive team culture.

Skills

Detail-oriented

Analytical thinking

Fraud prevention

Independent decision making

AI tool usage

Microsoft 365 proficiency

Research/writing

Effective communication

Tools

SQL

AI tools

Microsoft 365

Case management platforms

Job description

Expedia Group is seeking a Fraud & Risk Investigator II in Springfield, MO, to monitor high-risk transactions, validate AI-driven insights, and communicate findings across teams. The role emphasizes independent decision-making, rigorous documentation, and adapting to evolving AI tools in a hybrid work setting.

Qualified applicants bring 1+ year in a detail-oriented role, strong analytical skills, and proficiency with SQL and Microsoft 365. Flexibility for non-standard hours is required.